HHS · no agency ID · record R1028

Federal Assistant AI Agent

Department of Health and Human Services · HHS/OCIO

Overview

Development stage: In development or acquisitionSource: a) Pre-deployment – The use case is in a development or acquisition status.
High-impact designation: Not high-impactSource: c) Not high-impact
Impact justification: Not reported
Start date: Not reported
Withheld from public reporting: NoSource: a) No

Mission

Topic area: Information Technology
Operational functions: Chatbot or virtual assistant, Public-facing customer service Derived by keyword rules; see methodology

Problem the AI is intended to solve

HHS and its Family of Agencies have a diverse, spread out basis of content that can be confusing to navigate and requires a user to have knowledge of HHS org structure to be able to obtain answers to their questions; leveraging Agentic AI using Turnkey app can reduce burden on citizens to find answers to their questions about HHS' services, and can reduce the volume of calls to HHS agency contact center representatives to answer common questions

Expected benefits

Allows end-users to leverage a single point of entry and plain language to find information across all HHS and its family of agency websites, allowing only authoritative government sources, to provide answers to questions in a conversational manner without requiring the user to be able to navigate and understand a complex web of content and bureaucracy. Reduction in costs for contact centers via lower call volume and decreased time spent per calls.

System outputs

Plain language, conversational responses to customer inquiries via chatbot, providing sources for information as needed to increase accuracy of information and direct end-users to relevant resources.

Technology

AI classification: Agentic AISource: Agentic AI: AI systems that perform tasks or make decisions autonomously with minimal human intervention.
System name(s): Not reported
Custom-developed code: Not reported
Public source code: Not reported

Sourcing

How it was built: Not reported
Vendor (as reported): Not reported
Vendors (standardized): None on the standard list

A vendor is the supplier named by the agency. It does not identify the underlying model or AI technology.

Data and privacy

Involves PII: Not reported
Privacy Impact Assessment: Not reported
Authorization to Operate: Not reported
Demographic features: Not reported
Training and evaluation data: Not reported
Federal Data Catalog: Not reported

Governance

0 of 8 minimum-practice questions answered. A blank answer means the agency reported nothing; it does not mean the practice is absent.

Pre-deployment testingNo answer reported

AI impact assessmentNo answer reported

Independent reviewNo answer reported

Ongoing monitoringNo answer reported

Operator trainingNo answer reported

Fail-safeNo answer reported

Appeal processNo answer reported

User and public consultationNo answer reported

Potential impacts and how they were identified

Not reported