DHS · DHS-2423 · record R1845

Digital Records Manager (DRM) User Assistance Chatbot

Department of Homeland Security · ICE

Overview

Development stage: In development or acquisitionSource: a) Pre-deployment – The use case is in a development or acquisition status.
High-impact designation: Not high-impactSource: c) Not high-impact
Impact justification: Not reported
Start date: Not reported
Withheld from public reporting: Not reported

Mission

Topic area: Administrative Functions
Operational functions: Chatbot or virtual assistant, Search and knowledge retrieval, Claims and case processing Derived by keyword rules; see methodology

Problem the AI is intended to solve

The AI tool, the Digital Records Manager (DRM) User Assistance Chatbot, is designed to address the problem of efficiently searching and gathering information within the Investigative Case Management (ICM) system used by Homeland Security Investigations (HSI). Specifically, it provides immediate, on-demand assistance to investigators by allowing them to pose natural language questions about using the DRM application for case and media management.

Expected benefits

This is an AI records search tool to help investigators more efficiently search and gather information. The Digital Records Manager (DRM) User Assistance Chatbot is intended to increase user efficiency by providing answers to commonly asked question without the need to manually refer to documentation or submit a help desk ticket. A reduction in the volume of submitted help desk tickets is expected as a result.

System outputs

The outputs of the DRM User Assistance Chatbot will be natural language responses to user questions, based on a custom Knowledge Base of DRM documentation artifacts, supported by the natural language capabilities of the backing LLM.

Technology

AI classification: Natural language processingSource: Natural Language Processing: AI that processes, interprets, and shares information in human language.
System name(s): Not reported
Custom-developed code: Not reported
Public source code: Not reported

Sourcing

How it was built: Not reported
Vendor (as reported): Not reported
Vendors (standardized): None on the standard list

A vendor is the supplier named by the agency. It does not identify the underlying model or AI technology.

Data and privacy

Involves PII: Not reported
Privacy Impact Assessment: Not reported
Authorization to Operate: Not reported
Demographic features: Not reported
Training and evaluation data: Not reported
Federal Data Catalog: Not reported

Governance

0 of 8 minimum-practice questions answered. A blank answer means the agency reported nothing; it does not mean the practice is absent.

Pre-deployment testingNo answer reported

AI impact assessmentNo answer reported

Independent reviewNo answer reported

Ongoing monitoringNo answer reported

Operator trainingNo answer reported

Fail-safeNo answer reported

Appeal processNo answer reported

User and public consultationNo answer reported

Potential impacts and how they were identified

Not reported