DHDSP NOFO Technical Assistance Chatbot

Overview

Development stage

DeployedSource: c) Deployed – The use case is being actively authorized or utilized to support the functions or mission of an agency.

High-impact designation

Not high-impactSource: c) Not high-impact

Impact justification

Not reported

Start date

2024-08 (month precision)Source: Aug-24

Withheld from public reporting

NoSource: a) No

Mission

Topic area

Administrative Functions

Operational functions

Chatbot or virtual assistant Derived by keyword rules; see methodology

Problem the AI is intended to solve

The Division for Heart Disease and Stroke Prevention (DHDSP) experienced numerous challenges in coordinating with grantees/recipients to support questions related to their programs. These challenges often resulted in inefficiencies such as inconsistent communication, limited accessibility to data, potential inaccuracies in responses, and delayed responses. To address these issues, the TA Chatbot was developed to reduce the administrative burden on staff related to their assigned Technical Assistance (TA) case load.

Expected benefits

The chatbot is trained on hundreds of DHDSP NOFO specific and HHS policy documents that PDSB Project Officers, PDSB Data Team, and AREB Evaluation TA Providers would have to search through to find answers to recipient questions. Use of this chatbot will save hundreds of hours of staff time so they can focus on other tasks to support DHDSP-funded recipients.

System outputs

The Technical Assistance chatbot incorporates a Large Language Model (LLM) AI to provide quick, accurate, plain-language answers to questions on grants policy and program processes, protocols, and requirements.

Technology

AI classification

Natural language processingSource: Natural Language Processing: AI that processes, interprets, and shares information in human language.

System name(s)

EDAV (Enterprise Data Analytics and Visualization Platform)

Custom-developed code

No

Public source code

Not reported

Sourcing

How it was built

Contract and in-houseSource: c) Developed with both contracting and in-house resources

Vendor (as reported)

Not reported

Vendors (standardized)

None on the standard list

A vendor is the supplier named by the agency. It does not identify the underlying model or AI technology.

Data and privacy

Involves PII

No

Privacy Impact Assessment

Not reported

Authorization to Operate

Yes

Demographic features

k) None of the above

Training and evaluation data

Not reported

Federal Data Catalog

Not reported

Governance

0 of 8 minimum-practice questions answered. A blank answer means the agency reported nothing; it does not mean the practice is absent.

Potential impacts and how they were identified

Not reported