SSA · no agency ID · record R3098

Handwriting Recognition of Forms; Intelligent Document Processing Platform - Forms Classification and Data Extraction

Social Security Administration · Chief Information Officer

Overview

Development stage: DeployedSource: c) Deployed – The use case is being actively authorized or utilized to support the functions or mission of an agency.
High-impact designation: Not high-impactSource: c) Not high-impact
Impact justification: Not reported
Start date: 2021-01-02 (day precision)Source: 1/2/2021 0:00
Withheld from public reporting: NoSource: a) No

Mission

Topic area: Government Benefits Processing
Operational functions: Document processing and extraction Derived by keyword rules; see methodology

Problem the AI is intended to solve

This AI use case classify, identify and extract structured, semi-structured forms containing printed and handwritten fields. The use case increases automation, reduces clerical errors and reduces customer wait times.

Expected benefits

The use case improves efficiency and accuracy

System outputs

The output of extracted data fields on the form is represented in JSON format that can be available to downstream systems using API and through other integration mechanism such as queues.

Technology

AI classification: Computer visionSource: Computer Vision: AI that processes and interprets visual data (e.g., images and videos).
System name(s): Form Data Extraction
Custom-developed code: No
Public source code: Not reported

Sourcing

How it was built: Purchased from vendorSource: a) Purchased from a vendor
Vendor (as reported): Hyperscience
Vendors (standardized): Hyperscience

A vendor is the supplier named by the agency. It does not identify the underlying model or AI technology.

Data and privacy

Involves PII: Yes
Privacy Impact Assessment: Not reported
Authorization to Operate: Yes
Demographic features: Not reported
Training and evaluation data: No Agency data used for training
Federal Data Catalog: Not reported

Governance

0 of 8 minimum-practice questions answered. A blank answer means the agency reported nothing; it does not mean the practice is absent.

Pre-deployment testingNo answer reported

AI impact assessmentNo answer reported

Independent reviewNo answer reported

Ongoing monitoringNo answer reported

Operator trainingNo answer reported

Fail-safeNo answer reported

Appeal processNo answer reported

User and public consultationNo answer reported

Potential impacts and how they were identified

Not reported