SSA · no agency ID · record R3099
Modernized Development Worksheet (MDW)
Social Security Administration · Chief Information Officer, Analytics and Improvements
Overview
- Development stage
- DeployedSource: c) Deployed – The use case is being actively authorized or utilized to support the functions or mission of an agency.
- High-impact designation
- Not high-impactSource: c) Not high-impact
- Impact justification
- Not reported
- Start date
- 2023-12-01 (day precision)Source: 12/1/2023 0:00
- Withheld from public reporting
- NoSource: a) No
Mission
- Topic area
- Government Benefits Processing
- Operational functions
- Claims and case processing Derived by keyword rules; see methodology
Problem the AI is intended to solve
This AI use case reviews data during case development so it can be better categorized. The use case reduces processing time and customer wait times.
Expected benefits
Reduce considerable workloads from the Processing Centers by eliminating the manual categorization of MDWs
System outputs
Labels and categorizes new or updated MDW requests
Technology
- AI classification
- Classical / predictive MLSource: Classical/Predictive Machine Learning: Models trained on data to make predictions or classifications based on identified patterns or relatio…
- System name(s)
- MDW using Natural Language Processing (NLP)
- Custom-developed code
- Yes
- Public source code
- No
Sourcing
- How it was built
- Developed in-houseSource: b) Developed in-house
- Vendor (as reported)
- Not reported
- Vendors (standardized)
- None on the standard list
A vendor is the supplier named by the agency. It does not identify the underlying model or AI technology.
Data and privacy
- Involves PII
- Yes
- Privacy Impact Assessment
- No
- Authorization to Operate
- No
- Demographic features
- k) None of the above
- Training and evaluation data
- Model trained from case development worksheets prepared by SSA employees.
- Federal Data Catalog
- No
Governance
0 of 8 minimum-practice questions answered. A blank answer means the agency reported nothing; it does not mean the practice is absent.
Pre-deployment testingNo answer reported
AI impact assessmentNo answer reported
Independent reviewNo answer reported
Ongoing monitoringNo answer reported
Operator trainingNo answer reported
Fail-safeNo answer reported
Appeal processNo answer reported
User and public consultationNo answer reported
Potential impacts and how they were identified
Not reported