SSA · no agency ID · record R3108

PolicyNet Plain Language Search Engine

Social Security Administration · Chief Information Officer

Overview

Development stage: DeployedSource: c) Deployed – The use case is being actively authorized or utilized to support the functions or mission of an agency.
High-impact designation: Not high-impactSource: c) Not high-impact
Impact justification: Not reported
Start date: 2024-09-21 (day precision)Source: 9/21/2024 0:00
Withheld from public reporting: NoSource: a) No

Mission

Topic area: Administrative Functions
Operational functions: Search and knowledge retrieval, Public-facing customer service Derived by keyword rules; see methodology

Problem the AI is intended to solve

The system is designed to help users quickly find relevant information, improving efficiency and customer service. Ongoing enhancements and data analysis support more accurate and effective search results.

Expected benefits

The system streamlines access to information for staff, enabling more efficient and accurate decision-making. This leads to improved service delivery and significant time savings, benefiting both agency operations and the public.

System outputs

Intelligent search results enabled by the open-source Apache Solr search engine Advanced Search features including tagging, auto complete, and Learning to rank, based on Upvote/downvote sentiment capture .

Technology

AI classification: Classical / predictive MLSource: Classical/Predictive Machine Learning: Models trained on data to make predictions or classifications based on identified patterns or relatio…
System name(s): 21st Century PolicyNet
Custom-developed code: Yes
Public source code: solr.apache.org ↗

Sourcing

How it was built: Developed in-houseSource: b) Developed in-house
Vendor (as reported): Not reported
Vendors (standardized): None on the standard list

A vendor is the supplier named by the agency. It does not identify the underlying model or AI technology.

Data and privacy

Involves PII: No
Privacy Impact Assessment: Not reported
Authorization to Operate: Yes
Demographic features: Not reported
Training and evaluation data: Model used disability program regulations and user provided data
Federal Data Catalog: Not reported

Governance

0 of 8 minimum-practice questions answered. A blank answer means the agency reported nothing; it does not mean the practice is absent.

Pre-deployment testingNo answer reported

AI impact assessmentNo answer reported

Independent reviewNo answer reported

Ongoing monitoringNo answer reported

Operator trainingNo answer reported

Fail-safeNo answer reported

Appeal processNo answer reported

User and public consultationNo answer reported

Potential impacts and how they were identified

Not reported