SSA · no agency ID · record R3120
Training Interaction Simulator
Social Security Administration · Human Resources
Overview
- Development stage
- DeployedSource: c) Deployed – The use case is being actively authorized or utilized to support the functions or mission of an agency.
- High-impact designation
- Not high-impactSource: c) Not high-impact
- Impact justification
- Not reported
- Start date
- 2025-06-03 (day precision)Source: 6/3/2025 0:00
- Withheld from public reporting
- NoSource: a) No
Mission
- Topic area
- Human Resources
- Operational functions
- No function tag matched Derived by keyword rules; see methodology
Problem the AI is intended to solve
Employees do not have an avenue to practice interactions with a variety of clients/coworkers with a range of attitudes.
Expected benefits
Users gain practice with simulated conversations and receive constructive feedback on their responses.
System outputs
Responses to situational conversations and coaching on user interactions
Technology
- AI classification
- Generative AISource: Generative AI: AI that generates new or synthetic content (e.g., images, videos, audio, text, code).
- System name(s)
- Percipio
- Custom-developed code
- No
- Public source code
- Not reported
Sourcing
- How it was built
- Purchased from vendorSource: a) Purchased from a vendor
- Vendor (as reported)
- Skillsoft/Percipio
- Vendors (standardized)
- Skillsoft
A vendor is the supplier named by the agency. It does not identify the underlying model or AI technology.
Data and privacy
- Involves PII
- No
- Privacy Impact Assessment
- Not reported
- Authorization to Operate
- No
- Demographic features
- Not reported
- Training and evaluation data
- None of our data is used to train or fine-tune this.
- Federal Data Catalog
- Not reported
Governance
0 of 8 minimum-practice questions answered. A blank answer means the agency reported nothing; it does not mean the practice is absent.
Pre-deployment testingNo answer reported
AI impact assessmentNo answer reported
Independent reviewNo answer reported
Ongoing monitoringNo answer reported
Operator trainingNo answer reported
Fail-safeNo answer reported
Appeal processNo answer reported
User and public consultationNo answer reported
Potential impacts and how they were identified
Not reported