NARA · NARA - 0009 · record R3205

Create an AI based knowledge articles user interface for working with CRG documents

National Archives and Records Administration · National Archives & Records Administration (NARA)

Overview

Development stage: In development or acquisitionSource: a) Pre-deployment – The use case is in a development or acquisition status.
High-impact designation: Not high-impactSource: c) Not high-impact
Impact justification: Not reported
Start date: 2024-10-01 (day precision)Source: 2024-10-01T00:00:00
Withheld from public reporting: Yes (disclosure risk)Source: b) Yes – agency has determined that there’s a risk to disclosure, such as a harm to an interest protected by a FOIA exemption

Mission

Topic area: Other
Operational functions: Search and knowledge retrieval, Claims and case processing Derived by keyword rules; see methodology

Problem the AI is intended to solve

The AI is intended to improve the case processing by providing staff with an automated retrieval tool that navigates the complex Case Reference Guide to deliver instant, accurate answers for veteran and personnel record requests.

Expected benefits

NARA is developing an AI-powered tool to help its National Personnel Records Center (NPRC) staff quickly find information in their Case Reference Guide (CRG). This will improve the speed and accuracy of their work, leading to better customer service and less time spent training new employees.

System outputs

This AI tool will give NPRC staff a user-friendly way to quickly find information in the CRG knowledge base.

Technology

AI classification: Natural language processingSource: Natural Language Processing: AI that processes, interprets, and shares information in human language.
System name(s): Not reported
Custom-developed code: No
Public source code: Not reported

Sourcing

How it was built: Developed in-houseSource: b) Developed in-house
Vendor (as reported): Not reported
Vendors (standardized): None on the standard list

A vendor is the supplier named by the agency. It does not identify the underlying model or AI technology.

Data and privacy

Involves PII: No
Privacy Impact Assessment: Not reported
Authorization to Operate: No
Demographic features: k) None of the above
Training and evaluation data: Agency is strictly using its internal data for the purpose of prototype work. The data is internally available at https://spdr.nara.gov/
Federal Data Catalog: Not reported

Governance

0 of 8 minimum-practice questions answered. A blank answer means the agency reported nothing; it does not mean the practice is absent.

Pre-deployment testingNo answer reported

AI impact assessmentNo answer reported

Independent reviewNo answer reported

Ongoing monitoringNo answer reported

Operator trainingNo answer reported

Fail-safeNo answer reported

Appeal processNo answer reported

User and public consultationNo answer reported

Potential impacts and how they were identified

Not reported