AI Use Cases

Use case	Agency	Stage	High-impact	Topic area	AI classification	Sourcing
Email, Document, and Composing AI Editor SBA-23 · OCPL: Office of Communications & Public Liaison	SBA	Pilot	Not high-impact	Service Delivery	Classical / predictive ML	Purchased from vendor
Audit Green Book Classification SBA-3 · OCFO: Office of the Chief Financial Officer	SBA	Pre-deployment	Not high-impact	Service Delivery	Classical / predictive ML	Developed in-house
Internal OFO Chatbot Recommender SBA-4 · OFO: Office of Field Operations	SBA	Pre-deployment	Not high-impact	Administrative Functions	Classical / predictive ML	Developed in-house
7(a) Purchases ML Model SBA-7 · OCA: Office of Capital Access	SBA	Pre-deployment	Not high-impact	Service Delivery	Classical / predictive ML	Developed in-house
Predictive AIOps SBA-31 · OCIO: Office of the Chief Information Officer	SBA	Pre-deployment	Not high-impact	Information Technology	Classical / predictive ML	Purchased from vendor
AI Resolution Notes Generation SBA-36 · OCIO: Office of the Chief Information Officer	SBA	Pre-deployment	Not high-impact	Cybersecurity	Classical / predictive ML	Purchased from vendor
AI Vulnerability Ticket Deduplication SBA-37 · OCIO: Office of the Chief Information Officer	SBA	Pre-deployment	Not high-impact	Cybersecurity	Classical / predictive ML	Purchased from vendor
AI Vulnerability Remediation Assistance SBA-38 · OCIO: Office of the Chief Information Officer	SBA	Pre-deployment	Not high-impact	Cybersecurity	Classical / predictive ML	Purchased from vendor
Multi-Agent Orchestration SBA-40 · OCIO: Office of the Chief Information Officer	SBA	Pre-deployment	Not high-impact	Service Delivery	Classical / predictive ML	Contract and in-house
GovCon Match SBA-17 · OCIO: Office of the Chief Information Officer	SBA	Retired	Not high-impact	Service Delivery	Classical / predictive ML	Developed in-house