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Snapshot · OMB 2025 inventory · processed Oct 11, 2026
AI use-case explorer

AI use cases

Search and filter every reported use case. Open a record for the agency's full description, governance answers and source provenance.

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AI type: Natural language processingFunction: Public-facing customer serviceSourcing: Not reported
Columns (7)
Use caseAgencyStageHigh-impactTopic areaAI classificationSourcing
GovCXAnalyzer
R1187
GSADeployedNot reportedService DeliveryNatural language processingNot reported
FHA Resource Center Chatbot
HUD-2025-005 · Office of Housing
HUDPre-deploymentNot high-impactService DeliveryNatural language processingNot reported
TSA Contact Center Virtual Assistant
DHS-374 · TSA
DHSPre-deploymentNot high-impactService DeliveryNatural language processingNot reported
VA VoiceBot for Call Center Modernization
VA-24-2758 · OIT: Office of Information & Technology
VAPre-deploymentHigh-impactInformation TechnologyNatural language processingNot reported
Summarize Progress Notes
VA-24-3365 · VHA: Veterans Health Administration
VAPre-deploymentHigh-impactHealth and MedicalNatural language processingNot reported
VAHC CRM- Veteran Self-Service
VA-25-5693 · VHA: Veterans Health Administration
VAPre-deploymentHigh-impactAdministrative FunctionsNatural language processingNot reported
ASKA: Automated Support and Knowledge Assistance
VA-25-3670 · VBA: Veterans Benefits Administration
VAPre-deploymentNot high-impactOtherNatural language processingNot reported
AI in Public Experience (PX) Contact Center Services Blanket Purchase Agreement (BPA)
R1165
GSAPre-deploymentNot reportedService DeliveryNatural language processingNot reported
Showing 1 to 8 of 8 recordsPage 1 of 1