AI use-case explorer
AI use cases
Search and filter every reported use case. Open a record for the agency's full description, governance answers and source provenance.
Columns (7)
| Use case | Agency | Stage | High-impact | Topic area | AI classification | Sourcing |
|---|---|---|---|---|---|---|
| Customer Response SBA-10 · OFO: Office of Field Operations | SBA | Pre-deployment | Not high-impact | Administrative Functions | Generative AI | Purchased from vendor |
| Office of Field Operations AI - Chat GTP, Bing CoPilot, or Google Gemini SBA-12 · OFO: Office of Field Operations | SBA | Pre-deployment | Not high-impact | Service Delivery | Generative AI | Purchased from vendor |
| AI for Small Business Development w/Copilot, Gemini or ChatGPT SBA-14 · OFO: Office of Field Operations | SBA | Pre-deployment | Not high-impact | Service Delivery | Generative AI | Purchased from vendor |
| Gemini AI for Strategic Planning SBA-16 · OFO: Office of Field Operations | SBA | Pre-deployment | Not high-impact | Service Delivery | Generative AI | Purchased from vendor |
| Security Team Productivity Enhancement SBA-21 · OCIO: Office of the Chief Information Officer | SBA | Pre-deployment | Not high-impact | Cybersecurity | Generative AI | Purchased from vendor |
| Employee Work Prioritization AI Agent SBA-25 · OCIO: Office of the Chief Information Officer | SBA | Pre-deployment | Not high-impact | Administrative Functions | Generative AI | Purchased from vendor |
| SBA.gov External Customer Chatbot SBA-30 · OCPL: Office of Communications & Public Liaison | SBA | Pre-deployment | Not high-impact | Service Delivery | Generative AI | Purchased from vendor |
| Predictive AIOps SBA-31 · OCIO: Office of the Chief Information Officer | SBA | Pre-deployment | Not high-impact | Information Technology | Classical / predictive ML | Purchased from vendor |
| Data Analysis and Visualization AI SBA-32 · OCFO: Office of the Chief Financial Officer | SBA | Pre-deployment | Not high-impact | Information Technology | Generative AI | Purchased from vendor |
| Developer Code Assistant AI SBA-33 · OCIO: Office of the Chief Information Officer | SBA | Pre-deployment | Not high-impact | Information Technology | Generative AI | Purchased from vendor |
| Developer Code Assistant AI SBA-34 · OCIO: Office of the Chief Information Officer | SBA | Pre-deployment | Not high-impact | Information Technology | Generative AI | Purchased from vendor |
| ServiceNow Now Assist DOE-657 · LANL - Los Alamos National Lab (LAFO) | DOE | Pre-deployment | Not high-impact | Information Technology | Agentic AI | Purchased from vendor |
| ServiceNow LANL AI Portal Integration DOE-682 · LANL - Los Alamos National Lab (LAFO) | DOE | Pre-deployment | Not high-impact | Information Technology | Generative AI | Developed in-house |
| ServiceNow AI Search DOE-719 · LANL - Los Alamos National Lab (LAFO) | DOE | Pre-deployment | Not high-impact | Information Technology | Natural language processing | Purchased from vendor |
| Improve Safety Inspections Use Case FERC-0002 · FERC | FERC | Pre-deployment | Not high-impact | Energy and the Environment | Other | Contract and in-house |
| Enhance Market Surveillance and Fraud Detection Use Case FERC-0003 · FERC | FERC | Pre-deployment | Not high-impact | Energy and the Environment | Other | Contract and in-house |
| Support Interconnection Request Responses Use Case FERC-0004 · FERC | FERC | Pre-deployment | Not high-impact | Energy and the Environment | Other | Contract and in-house |
| GovCon Match SBA-17 · OCIO: Office of the Chief Information Officer | SBA | Retired | Not high-impact | Service Delivery | Classical / predictive ML | Developed in-house |
| Secure IL5 AI SBA-24 · OCIO: Office of the Chief Information Officer | SBA | Retired | Not high-impact | Service Delivery | Generative AI | Purchased from vendor |
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