HHS · no agency ID · record R0664

DGMH AI Chatbot

Department of Health and Human Services · HHS/CDC

Overview

Development stage: PilotSource: b) Pilot – The use case has been deployed in a limited test or pilot capacity.
High-impact designation: Not high-impactSource: c) Not high-impact
Impact justification: Not reported
Start date: 2024-10 (month precision)Source: Oct-24
Withheld from public reporting: NoSource: a) No

Mission

Topic area: Administrative Functions
Operational functions: Chatbot or virtual assistant Derived by keyword rules; see methodology

Problem the AI is intended to solve

Responding to inquiries is time-consuming for staff, especially when information is available but hard to find on public CDC webpages. The AI chatbot drafts initial responses using content from CDC’s website, reducing turnaround time and freeing staff to focus on higher-priority tasks.

Expected benefits

The chatbot will reduce turnaround time for responding to inquiries, improve consistency of responses, and allow staff to focus on other priorities. Evaluation will assess response accuracy, completeness, and revision needs, as well as consistency across similar inquiries.

System outputs

The AI chatbot generates an initial draft response to inquiries using content from CDC’s public-facing webpages. Each draft is reviewed and cleared through the existing CDC process before being sent.

Technology

AI classification: Generative AISource: Generative AI: AI that generates new or synthetic content (e.g., images, videos, audio, text, code).
System name(s): Not reported
Custom-developed code: No
Public source code: Not reported

Sourcing

How it was built: Developed in-houseSource: b) Developed in-house
Vendor (as reported): Not reported
Vendors (standardized): None on the standard list

A vendor is the supplier named by the agency. It does not identify the underlying model or AI technology.

Data and privacy

Involves PII: No
Privacy Impact Assessment: Not reported
Authorization to Operate: No
Demographic features: k) None of the above
Training and evaluation data: Content from CDC’s public-facing webpages
Federal Data Catalog: Not reported

Governance

0 of 8 minimum-practice questions answered. A blank answer means the agency reported nothing; it does not mean the practice is absent.

Pre-deployment testingNo answer reported

AI impact assessmentNo answer reported

Independent reviewNo answer reported

Ongoing monitoringNo answer reported

Operator trainingNo answer reported

Fail-safeNo answer reported

Appeal processNo answer reported

User and public consultationNo answer reported

Potential impacts and how they were identified

Not reported