HHS · no agency ID · record R0669

CDC Chatbot

Department of Health and Human Services · HHS/CDC

Overview

Development stage: DeployedSource: c) Deployed – The use case is being actively authorized or utilized to support the functions or mission of an agency.
High-impact designation: Not high-impactSource: c) Not high-impact
Impact justification: Not reported
Start date: 2024-02 (month precision)Source: Feb-24
Withheld from public reporting: NoSource: a) No

Mission

Topic area: Administrative Functions
Operational functions: Document processing and extraction, Chatbot or virtual assistant, Summarization Derived by keyword rules; see methodology

Problem the AI is intended to solve

This tool is a general purpose assistant for CDC staff powered by Large Language Models. Staff can upload documents, summarize information, extract information, create content, develop software code, or general tasks to support operational efficiency.

Expected benefits

Staff have used this tool to save an estimated 40,000 hours across various domains including efficiency gains with content creation, software development, and other back-of-the-house tasks within CDC. This has provided a greater than 500% ROI for the agency.

System outputs

The system generates responses to staff questions in a general purpose manner including related to questions of uploaded documents. Staff may use the generated text in any manner they deem as appropriate.

Technology

AI classification: Generative AISource: Generative AI: AI that generates new or synthetic content (e.g., images, videos, audio, text, code).
System name(s): EDAV (Enterprise Data, Analytics, and Visualization Platform)
Custom-developed code: No
Public source code: Not reported

Sourcing

How it was built: Contract and in-houseSource: c) Developed with both contracting and in-house resources
Vendor (as reported): Not reported
Vendors (standardized): None on the standard list

A vendor is the supplier named by the agency. It does not identify the underlying model or AI technology.

Data and privacy

Involves PII: No
Privacy Impact Assessment: Not reported
Authorization to Operate: Yes
Demographic features: k) None of the above
Training and evaluation data: Not reported
Federal Data Catalog: Not reported

Governance

0 of 8 minimum-practice questions answered. A blank answer means the agency reported nothing; it does not mean the practice is absent.

Pre-deployment testingNo answer reported

AI impact assessmentNo answer reported

Independent reviewNo answer reported

Ongoing monitoringNo answer reported

Operator trainingNo answer reported

Fail-safeNo answer reported

Appeal processNo answer reported

User and public consultationNo answer reported

Potential impacts and how they were identified

Not reported