IDR Support Bot

Overview

Development stage

DeployedSource: c) Deployed – The use case is being actively authorized or utilized to support the functions or mission of an agency.

High-impact designation

Not high-impactSource: c) Not high-impact

Impact justification

Not reported

Start date

2025-07 (month precision)Source: Jul-25

Withheld from public reporting

NoSource: a) No

Mission

Topic area

Information Technology

Operational functions

Chatbot or virtual assistant, Search and knowledge retrieval Derived by keyword rules; see methodology

Problem the AI is intended to solve

The IDR Support Bot is an AI-powered chatbot that makes it easier for CMS users to get the IDR information they need, when they need it. It answers questions about IDR terminology, tools and services, onboarding steps, available data, training content, key contacts, and more—without the hassle of submitting a support request or digging through pages of documentation.

Expected benefits

Any CMS user with an active ID can use the IDR Support Bot to gain a foundational understanding of the IDR, its data offerings, and how to navigate its resources. The IDR Support Bot leverages retrieval-augmented generation (RAG) technology to provide accurate and contextually relevant responses to user queries. By combining a structured knowledge base with real-time document retrieval, IDR Support Bot ensures that users receive up-to-date and comprehensive information about the IDR.

System outputs

The IDR Support Bot leverages retrieval-augmented generation (RAG) technology to provide accurate and contextually relevant responses to user queries.

Technology

AI classification

Generative AISource: Generative AI: AI that generates new or synthetic content (e.g., images, videos, audio, text, code).

System name(s)

Integrated Data Repository (IDR) Cloud

Custom-developed code

Yes

Public source code

Not reported

Sourcing

How it was built

Contract and in-houseSource: c) Developed with both contracting and in-house resources

Vendor (as reported)

GDIT

Vendors (standardized)

GDIT

A vendor is the supplier named by the agency. It does not identify the underlying model or AI technology.

Data and privacy

Involves PII

No

Privacy Impact Assessment

Not reported

Authorization to Operate

Yes

Demographic features

k) None of the above

Training and evaluation data

General information about the IDR, such as terminology, tools and services, onboarding steps, available data, training content, key contacts, and more.

Federal Data Catalog

Not reported

Governance

0 of 8 minimum-practice questions answered. A blank answer means the agency reported nothing; it does not mean the practice is absent.

Potential impacts and how they were identified

Not reported