VA · VA-25-10 · record R2146

E2 HelpBot

Department of Veterans Affairs · Office of the Deputy Secretary of VA

Overview

Development stage: In development or acquisitionSource: a) Pre-deployment – The use case is in a development or acquisition status.
High-impact designation: Not high-impactSource: c) Not high-impact
Impact justification: Not reported
Start date: Not reported
Withheld from public reporting: Not reported

Mission

Topic area: Information Technology
Operational functions: Chatbot or virtual assistant Derived by keyword rules; see methodology

Problem the AI is intended to solve

EEO Users browse through documents like the User Guides or knowledge articles to understand E2 functionality. Additionally, many Help Desk Tickets are entered for support on E2 functions as well. We plan to develop an internal HelpBot using an LLM model (GPT 4.0) that can assist users to ask the Help Bot questions, reducing user frustration and time to figure out how to perform a task. This use case will provide a knowledgebase to assist users to get information on EEO processes.

Expected benefits

Increased Efficiency

System outputs

Chatbot The Help Bot AI use case will be expanded by developing two distinct products. The first product is a Portal Help Bot, intended for deployment on the EEO portal. This external bot will assist users with inquiry intake and provide responses to questions related to the EEO portal. The second product is an Internal Help Bot, designed to support Office of Resolution Management (ORM) personnel in accessing information.

Technology

AI classification: Generative AISource: Generative AI: AI that generates new or synthetic content (e.g., images, videos, audio, text, code).
System name(s): Not reported
Custom-developed code: Not reported
Public source code: Not reported

Sourcing

How it was built: Not reported
Vendor (as reported): Not reported
Vendors (standardized): None on the standard list

A vendor is the supplier named by the agency. It does not identify the underlying model or AI technology.

Data and privacy

Involves PII: Not reported
Privacy Impact Assessment: Not reported
Authorization to Operate: Not reported
Demographic features: Not reported
Training and evaluation data: Not reported
Federal Data Catalog: Not reported

Governance

0 of 8 minimum-practice questions answered. A blank answer means the agency reported nothing; it does not mean the practice is absent.

Pre-deployment testingNo answer reported

AI impact assessmentNo answer reported

Independent reviewNo answer reported

Ongoing monitoringNo answer reported

Operator trainingNo answer reported

Fail-safeNo answer reported

Appeal processNo answer reported

User and public consultationNo answer reported

Potential impacts and how they were identified

Not reported