TREAS · 1 · record R2743

OCC.Chat

Department of the Treasury · Office of the Comptroller of the Currency (OCC)

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Overview

Development stage: DeployedSource: c) Deployed – The use case is being actively authorized or utilized to support the functions or mission of an agency.
High-impact designation: Not high-impactSource: c) Not high-impact
Impact justification: Generic AI tool set that will serve basic needs but not specific needs to support critical agency function, however this might be foundation for other use cases.
Start date: 2024-07-01 (day precision)Source: 7/1/2024
Withheld from public reporting: NoSource: a) No

Mission

Topic area: Information Technology
Operational functions: Chatbot or virtual assistant Derived by keyword rules; see methodology

Problem the AI is intended to solve

GenAI chatbot that generates human-like responses to user questions using public knowledge for reference

Expected benefits

The AI improves operational efficiency by quickly delivering relevant information, which reduces the manual burden on staff and enhances overall productivity. For the general public, it enhances service delivery by providing instant and consistent responses to their queries, thereby improving user satisfaction and engagement.

System outputs

The system generates human-like responses to user questions, drawing from public knowledge databases for accurate reference. The outputs include text-based answers that are contextually appropriate, informative, and easy to understand. Additionally, the system logs interactions to help analyze and improve future responses and identify common inquiry trends.

Technology

AI classification: Generative AISource: Generative AI: AI that generates new or synthetic content (e.g., images, videos, audio, text, code).
System name(s): Not reported
Custom-developed code: Yes
Public source code: Not reported

Sourcing

How it was built: Developed in-houseSource: b) Developed in-house
Vendor (as reported): Not reported
Vendors (standardized): None on the standard list

A vendor is the supplier named by the agency. It does not identify the underlying model or AI technology.

Data and privacy

Involves PII: No
Privacy Impact Assessment: Not reported
Authorization to Operate: Yes
Demographic features: k) None of the above
Training and evaluation data: No agency data is used to train the model
Federal Data Catalog: Not reported

Governance

0 of 8 minimum-practice questions answered. A blank answer means the agency reported nothing; it does not mean the practice is absent.

Pre-deployment testingNo answer reported

AI impact assessmentNo answer reported

Independent reviewNo answer reported

Ongoing monitoringNo answer reported

Operator trainingNo answer reported

Fail-safeNo answer reported

Appeal processNo answer reported

User and public consultationNo answer reported

Potential impacts and how they were identified

Not reported