PRF Program Chatbot

Overview

Development stage

DeployedSource: c) Deployed – The use case is being actively authorized or utilized to support the functions or mission of an agency.

High-impact designation

Not high-impactSource: c) Not high-impact

Impact justification

Not reported

Start date

2025-02 (month precision)Source: Feb-25

Withheld from public reporting

NoSource: a) No

Mission

Topic area

Administrative Functions

Operational functions

Chatbot or virtual assistant, Search and knowledge retrieval, FOIA and records management Derived by keyword rules; see methodology

Problem the AI is intended to solve

Answer the inquiries related to GAO, FOIAs, and Litigation quickly and efficiently

Expected benefits

PRB leadership is equipped to manage the PRF program effectively, by responding to adhoc inquiries that enhances the customer experience while adapting to current reductions in staff

System outputs

The app will use retrieval augmented generation (RAG) to answer questions using a knowledge base composed of PRB's programmatic SME documents. The responses will be sourced and cited from program documents so that they are verifiable. This technology will help scale staff access to deep program information and ease the significant burden of key staff turnover who possess historical and institutional knowledge by ingesting their key work products into the AI application.

Technology

AI classification

Generative AISource: Generative AI: AI that generates new or synthetic content (e.g., images, videos, audio, text, code).

System name(s)

PRB

Custom-developed code

No

Public source code

Not reported

Sourcing

How it was built

Contract and in-houseSource: c) Developed with both contracting and in-house resources

Vendor (as reported)

GDIT Inc

Vendors (standardized)

GDIT

A vendor is the supplier named by the agency. It does not identify the underlying model or AI technology.

Data and privacy

Involves PII

No

Privacy Impact Assessment

Not reported

Authorization to Operate

Yes

Demographic features

k) None of the above

Training and evaluation data

The program is using AWS Bedrock for GenAI services, powered by the Claude 3 Haiku LLM. The knowledge base for the RAG architecture is built on over 2,000 PRF program-specific user guides and documentation.

Federal Data Catalog

Not reported

Governance

0 of 8 minimum-practice questions answered. A blank answer means the agency reported nothing; it does not mean the practice is absent.

Potential impacts and how they were identified

Not reported