AI Use Cases

Use case	Agency	Stage	High-impact	Topic area	AI classification	Sourcing
Chatbots for internal research SBA-11 · Advocacy: Office of Advocacy	SBA	Pilot	Not high-impact	Administrative Functions	Generative AI	Purchased from vendor
General AI Use Case across the SBA for web and desktop SBA-22 · OCIO: Office of the Chief Information Officer	SBA	Pilot	Not high-impact	Administrative Functions	Generative AI	Purchased from vendor
Email, Document, and Composing AI Editor SBA-23 · OCPL: Office of Communications & Public Liaison	SBA	Pilot	Not high-impact	Service Delivery	Classical / predictive ML	Purchased from vendor
Office of Advocacy AI System-Prompt Suite SBA-29 · Advocacy: Office of Advocacy	SBA	Pilot	Not high-impact	Information Technology	Generative AI	Developed in-house
Customer Response SBA-10 · OFO: Office of Field Operations	SBA	Pre-deployment	Not high-impact	Administrative Functions	Generative AI	Purchased from vendor
Office of Field Operations AI - Chat GTP, Bing CoPilot, or Google Gemini SBA-12 · OFO: Office of Field Operations	SBA	Pre-deployment	Not high-impact	Service Delivery	Generative AI	Purchased from vendor
AI for Small Business Development w/Copilot, Gemini or ChatGPT SBA-14 · OFO: Office of Field Operations	SBA	Pre-deployment	Not high-impact	Service Delivery	Generative AI	Purchased from vendor
Gemini AI for Strategic Planning SBA-16 · OFO: Office of Field Operations	SBA	Pre-deployment	Not high-impact	Service Delivery	Generative AI	Purchased from vendor
Security Team Productivity Enhancement SBA-21 · OCIO: Office of the Chief Information Officer	SBA	Pre-deployment	Not high-impact	Cybersecurity	Generative AI	Purchased from vendor
Employee Work Prioritization AI Agent SBA-25 · OCIO: Office of the Chief Information Officer	SBA	Pre-deployment	Not high-impact	Administrative Functions	Generative AI	Purchased from vendor
GovCon Match SBA-17 · OCIO: Office of the Chief Information Officer	SBA	Retired	Not high-impact	Service Delivery	Classical / predictive ML	Developed in-house