AI use-case explorer
AI use cases
Search and filter every reported use case. Open a record for the agency's full description, governance answers and source provenance.
Columns (7)
| Use case | Agency | Stage | High-impact | Topic area | AI classification | Sourcing |
|---|---|---|---|---|---|---|
| Automated Claims Processing VA-24-1938 · NCA: National Cemetery Administration | VA | Deployed | High-impact | Government Benefits Processing | Natural language processing | Purchased from vendor |
| Customer Sentiment VA-25-5163 · VBA: Veterans Benefits Administration | VA | Deployed | Not high-impact | Human Resources | Natural language processing | Developed in-house |
| GovCXAnalyzer R1187 | GSA | Deployed | Not reported | Service Delivery | Natural language processing | Not reported |
| Live Consular AI Language Augmentation (LCALA) - Visa Interview Pilot R3267 · CA | STATE | Pilot | High-impact | Other | Natural language processing | Purchased from vendor |
| VA FSC AI ChatHelper VA-25-528 · OM: Office of Management | VA | Pilot | Not high-impact | Procurement and Financial Management | Natural language processing | Contract and in-house |
| FHA Resource Center Chatbot HUD-2025-005 · Office of Housing | HUD | Pre-deployment | Not high-impact | Service Delivery | Natural language processing | Not reported |
| TSA Contact Center Virtual Assistant DHS-374 · TSA | DHS | Pre-deployment | Not high-impact | Service Delivery | Natural language processing | Not reported |
| VA VoiceBot for Call Center Modernization VA-24-2758 · OIT: Office of Information & Technology | VA | Pre-deployment | High-impact | Information Technology | Natural language processing | Not reported |
| Summarize Progress Notes VA-24-3365 · VHA: Veterans Health Administration | VA | Pre-deployment | High-impact | Health and Medical | Natural language processing | Not reported |
| VAHC CRM- Veteran Self-Service VA-25-5693 · VHA: Veterans Health Administration | VA | Pre-deployment | High-impact | Administrative Functions | Natural language processing | Not reported |
| ASKA: Automated Support and Knowledge Assistance VA-25-3670 · VBA: Veterans Benefits Administration | VA | Pre-deployment | Not high-impact | Other | Natural language processing | Not reported |
| AI in Public Experience (PX) Contact Center Services Blanket Purchase Agreement (BPA) R1165 | GSA | Pre-deployment | Not reported | Service Delivery | Natural language processing | Not reported |
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