AI use-case explorer
AI use cases
Search and filter every reported use case. Open a record for the agency's full description, governance answers and source provenance.
Columns (7)
| Use case | Agency | Stage | High-impact | Topic area | AI classification | Sourcing |
|---|---|---|---|---|---|---|
| Workflow automation and predictive analytics using ServiceNow FHFA-13 · OCIO | FHFA | Deployed | Not high-impact | Information Technology | Classical / predictive ML | Purchased from vendor |
| ServiceNow DOJ-0107 · Department of Justice / Department Wide | DOJ | Deployed | Not high-impact | Service Delivery | Natural language processing | Purchased from vendor |
| Helpdesk chat assistant for common data system tasks 39 · OFA | EPA | Deployed | Not high-impact | Information Technology | Classical / predictive ML | Contract and in-house |
| Enterprise Ticketing System (ETS) R3123 · Chief Information Officer | SSA | Deployed | Not high-impact | Information Technology | Other | Contract and in-house |
| ServiceNow Predictive Intelligence DOE-430 · LANL - Los Alamos National Lab (LAFO) | DOE | Deployed | Not high-impact | Information Technology | Generative AI | Purchased from vendor |
| ServiceNow Virtual Agent DOE-438 · LANL - Los Alamos National Lab (LAFO) | DOE | Deployed | Not high-impact | Information Technology | Natural language processing | Purchased from vendor |
| ServiceNow Virtual Agent Natural Language Understanding DOE-507 · NR HQ - Naval Reactors (NR) | DOE | Deployed | Not high-impact | Information Technology | Natural language processing | Purchased from vendor |
| ServiceNow Classification Prediction DOE-563 · LANL - Los Alamos National Lab (LAFO) | DOE | Deployed | Not high-impact | Information Technology | Classical / predictive ML | Purchased from vendor |
| ServiceNow Cluster Analysis DOE-637 · LANL - Los Alamos National Lab (LAFO) | DOE | Deployed | Not high-impact | Information Technology | Classical / predictive ML | Purchased from vendor |
| ServiceNow Similarity Analysis DOE-643 · LANL - Los Alamos National Lab (LAFO) | DOE | Deployed | Not high-impact | Information Technology | Classical / predictive ML | Purchased from vendor |
| Employee Center AI Search SBA-20 · OCIO: Office of the Chief Information Officer | SBA | Pre-deployment | Not high-impact | Service Delivery | Generative AI | Purchased from vendor |
| Predictive AIOps SBA-31 · OCIO: Office of the Chief Information Officer | SBA | Pre-deployment | Not high-impact | Information Technology | Classical / predictive ML | Purchased from vendor |
| AI Incident Summarization SBA-35 · OCIO: Office of the Chief Information Officer | SBA | Pre-deployment | Not high-impact | Service Delivery | Generative AI | Purchased from vendor |
| AI Resolution Notes Generation SBA-36 · OCIO: Office of the Chief Information Officer | SBA | Pre-deployment | Not high-impact | Cybersecurity | Classical / predictive ML | Purchased from vendor |
| AI Vulnerability Ticket Deduplication SBA-37 · OCIO: Office of the Chief Information Officer | SBA | Pre-deployment | Not high-impact | Cybersecurity | Classical / predictive ML | Purchased from vendor |
| AI Vulnerability Remediation Assistance SBA-38 · OCIO: Office of the Chief Information Officer | SBA | Pre-deployment | Not high-impact | Cybersecurity | Classical / predictive ML | Purchased from vendor |
| ServiceNow Now Assist DOE-657 · LANL - Los Alamos National Lab (LAFO) | DOE | Pre-deployment | Not high-impact | Information Technology | Agentic AI | Purchased from vendor |
| ServiceNow LANL AI Portal Integration DOE-682 · LANL - Los Alamos National Lab (LAFO) | DOE | Pre-deployment | Not high-impact | Information Technology | Generative AI | Developed in-house |
| ServiceNow AI Search DOE-719 · LANL - Los Alamos National Lab (LAFO) | DOE | Pre-deployment | Not high-impact | Information Technology | Natural language processing | Purchased from vendor |
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