SSA · no agency ID · record R3125
General Use Chatbot
Social Security Administration · Chief Information Officer
Overview
- Development stage
- PilotSource: b) Pilot – The use case has been deployed in a limited test or pilot capacity.
- High-impact designation
- Not high-impactSource: c) Not high-impact
- Impact justification
- Not reported
- Start date
- 2025-08-01 (day precision)Source: 8/1/2025 0:00
- Withheld from public reporting
- NoSource: a) No
Mission
- Topic area
- Information Technology
- Operational functions
- Chatbot or virtual assistant, Summarization Derived by keyword rules; see methodology
Problem the AI is intended to solve
Generative AI model to create content, summarization, analyzation and research capabilities
Expected benefits
Copilot can help with routine tasks (e.g.: writing emails/articles), provide suggestions for improving content, offer valuable data insights and image generation.
System outputs
Chat responses to users
Technology
- AI classification
- Generative AISource: Generative AI: AI that generates new or synthetic content (e.g., images, videos, audio, text, code).
- System name(s)
- Microsoft
- Custom-developed code
- No
- Public source code
- Not reported
Sourcing
- How it was built
- Purchased from vendorSource: a) Purchased from a vendor
- Vendor (as reported)
- Microsoft - M365 Copilot Chat
- Vendors (standardized)
- Microsoft
A vendor is the supplier named by the agency. It does not identify the underlying model or AI technology.
Data and privacy
- Involves PII
- No
- Privacy Impact Assessment
- Not reported
- Authorization to Operate
- Yes
- Demographic features
- k) None of the above
- Training and evaluation data
- No SSA data is used to train the model
- Federal Data Catalog
- Not reported
Governance
0 of 8 minimum-practice questions answered. A blank answer means the agency reported nothing; it does not mean the practice is absent.
Pre-deployment testingNo answer reported
AI impact assessmentNo answer reported
Independent reviewNo answer reported
Ongoing monitoringNo answer reported
Operator trainingNo answer reported
Fail-safeNo answer reported
Appeal processNo answer reported
User and public consultationNo answer reported
Potential impacts and how they were identified
Not reported