AI use-case explorer

AI use cases

Search and filter every reported use case. Open a record for the agency's full description, governance answers and source provenance.

Export CSV (34)Filtered report

Use case	Agency	Stage	High-impact	Topic area	AI classification	Sourcing
Chatbots for internal research SBA-11 · Advocacy: Office of Advocacy	SBA	Pilot	Not high-impact	Administrative Functions	Generative AI	Purchased from vendor
General AI Use Case across the SBA for web and desktop SBA-22 · OCIO: Office of the Chief Information Officer	SBA	Pilot	Not high-impact	Administrative Functions	Generative AI	Purchased from vendor
Email, Document, and Composing AI Editor SBA-23 · OCPL: Office of Communications & Public Liaison	SBA	Pilot	Not high-impact	Service Delivery	Classical / predictive ML	Purchased from vendor
Office of Advocacy AI System-Prompt Suite SBA-29 · Advocacy: Office of Advocacy	SBA	Pilot	Not high-impact	Information Technology	Generative AI	Developed in-house
Meeting Minutes Summary Tool SBA-1 · OFO: Office of Field Operations	SBA	Pre-deployment	Not high-impact	Service Delivery	Generative AI	Purchased from vendor
Business Development SBA-2 · OFO: Office of Field Operations	SBA	Pre-deployment	Not high-impact	Service Delivery	Generative AI	Purchased from vendor
Audit Green Book Classification SBA-3 · OCFO: Office of the Chief Financial Officer	SBA	Pre-deployment	Not high-impact	Service Delivery	Classical / predictive ML	Developed in-house
Internal OFO Chatbot Recommender SBA-4 · OFO: Office of Field Operations	SBA	Pre-deployment	Not high-impact	Administrative Functions	Classical / predictive ML	Developed in-house
ODRR Comm - Talking Point Generation SBA-6 · ODRR: Office of Disaster Recovery And Resilience	SBA	Pre-deployment	Not high-impact	Service Delivery	Generative AI	Contract and in-house
7(a) Purchases ML Model SBA-7 · OCA: Office of Capital Access	SBA	Pre-deployment	Not high-impact	Service Delivery	Classical / predictive ML	Developed in-house
Amazon Q in Connect SBA-9 · OCIO: Office of the Chief Information Officer	SBA	Pre-deployment	Not high-impact	Administrative Functions	Generative AI	Contract and in-house
Customer Response SBA-10 · OFO: Office of Field Operations	SBA	Pre-deployment	Not high-impact	Administrative Functions	Generative AI	Purchased from vendor
Office of Field Operations AI - Chat GTP, Bing CoPilot, or Google Gemini SBA-12 · OFO: Office of Field Operations	SBA	Pre-deployment	Not high-impact	Service Delivery	Generative AI	Purchased from vendor
Generative AI for SBA.gov product training SBA-13 · OCIO: Office of the Chief Information Officer	SBA	Pre-deployment	Not high-impact	Service Delivery	Generative AI	Purchased from vendor
AI for Small Business Development w/Copilot, Gemini or ChatGPT SBA-14 · OFO: Office of Field Operations	SBA	Pre-deployment	Not high-impact	Service Delivery	Generative AI	Purchased from vendor
Gemini AI for Strategic Planning SBA-16 · OFO: Office of Field Operations	SBA	Pre-deployment	Not high-impact	Service Delivery	Generative AI	Purchased from vendor
Business Plan Creation SBA-19 · OFO: Office of Field Operations	SBA	Pre-deployment	Not high-impact	Service Delivery	Generative AI	Developed in-house
Employee Center AI Search SBA-20 · OCIO: Office of the Chief Information Officer	SBA	Pre-deployment	Not high-impact	Service Delivery	Generative AI	Purchased from vendor
Security Team Productivity Enhancement SBA-21 · OCIO: Office of the Chief Information Officer	SBA	Pre-deployment	Not high-impact	Cybersecurity	Generative AI	Purchased from vendor
Employee Work Prioritization AI Agent SBA-25 · OCIO: Office of the Chief Information Officer	SBA	Pre-deployment	Not high-impact	Administrative Functions	Generative AI	Purchased from vendor
SBA.gov External Customer Chatbot SBA-30 · OCPL: Office of Communications & Public Liaison	SBA	Pre-deployment	Not high-impact	Service Delivery	Generative AI	Purchased from vendor
Predictive AIOps SBA-31 · OCIO: Office of the Chief Information Officer	SBA	Pre-deployment	Not high-impact	Information Technology	Classical / predictive ML	Purchased from vendor
Data Analysis and Visualization AI SBA-32 · OCFO: Office of the Chief Financial Officer	SBA	Pre-deployment	Not high-impact	Information Technology	Generative AI	Purchased from vendor
Developer Code Assistant AI SBA-33 · OCIO: Office of the Chief Information Officer	SBA	Pre-deployment	Not high-impact	Information Technology	Generative AI	Purchased from vendor
Developer Code Assistant AI SBA-34 · OCIO: Office of the Chief Information Officer	SBA	Pre-deployment	Not high-impact	Information Technology	Generative AI	Purchased from vendor
AI Incident Summarization SBA-35 · OCIO: Office of the Chief Information Officer	SBA	Pre-deployment	Not high-impact	Service Delivery	Generative AI	Purchased from vendor
AI Resolution Notes Generation SBA-36 · OCIO: Office of the Chief Information Officer	SBA	Pre-deployment	Not high-impact	Cybersecurity	Classical / predictive ML	Purchased from vendor
AI Vulnerability Ticket Deduplication SBA-37 · OCIO: Office of the Chief Information Officer	SBA	Pre-deployment	Not high-impact	Cybersecurity	Classical / predictive ML	Purchased from vendor
AI Vulnerability Remediation Assistance SBA-38 · OCIO: Office of the Chief Information Officer	SBA	Pre-deployment	Not high-impact	Cybersecurity	Classical / predictive ML	Purchased from vendor
Multi-Agent Orchestration SBA-40 · OCIO: Office of the Chief Information Officer	SBA	Pre-deployment	Not high-impact	Service Delivery	Classical / predictive ML	Contract and in-house
AI-Powered Search and Recovery SBA-41 · OCIO: Office of the Chief Information Officer	SBA	Pre-deployment	Not high-impact	Cybersecurity	Generative AI	Purchased from vendor
ChatGPT for OMS Marketing SBA-15 · OFO: Office of Field Operations	SBA	Retired	Not high-impact	Service Delivery	Generative AI	Purchased from vendor
GovCon Match SBA-17 · OCIO: Office of the Chief Information Officer	SBA	Retired	Not high-impact	Service Delivery	Classical / predictive ML	Developed in-house
Secure IL5 AI SBA-24 · OCIO: Office of the Chief Information Officer	SBA	Retired	Not high-impact	Service Delivery	Generative AI	Purchased from vendor