AI Use Cases

Use case	Agency	Stage	High-impact	Topic area	AI classification	Sourcing
SSA 800# Public Question & Answer Bot and OIG Hotline recording of fraud, waste and abuse. R3106 · Chief Information Officer, Digital Customer Solutions	SSA	Deployed	Not high-impact	Service Delivery	Generative AI	Purchased from vendor
Generative Artificial Intelligence (AI) for Analytic Insights R3107 · Chief Information Officer, Analytics and Improvements	SSA	Deployed	Not high-impact	Information Technology	Generative AI	Purchased from vendor
Therapy Chatbot - Text-Based Mental Health Support for SSA Employees R3112 · Human Resources	SSA	Deployed	Not high-impact	Health and Medical	Generative AI	Purchased from vendor
Agency Support Companion (ASC) chatbot R3113 · Chief Information Officer	SSA	Deployed	Not high-impact	Information Technology	Generative AI	Contract and in-house
Data Governance Product (DGP) - Data cataloging and predictive analysis of data assets. R3114 · Chief Information Officer	SSA	Deployed	Not high-impact	Information Technology	Generative AI	Purchased from vendor
Intelligent generation of modernized code. R3115 · Chief Information Officer	SSA	Deployed	Not high-impact	Information Technology	Generative AI	Purchased from vendor
Training Interaction Simulator R3120 · Human Resources	SSA	Deployed	Not high-impact	Human Resources	Generative AI	Purchased from vendor
Vocational Assessment Assistant Tool (VAAT) R3121 · Chief Information Officer, Disability Information Systems	SSA	Deployed	High-impact	Government Benefits Processing	Generative AI	Contract and in-house
Human Resource Chatbot R3124 · Human Resources	SSA	Deployed	Not high-impact	Human Resources	Generative AI	Purchased from vendor