AI Use Cases

Use case	Agency	Stage	High-impact	Topic area	AI classification	Sourcing
PII Redaction DOL-22 · OSHA	DOL	Deployed	High-impact	Cybersecurity	Natural language processing	Contract and in-house
Hurricane Score DHS-2408 · ICE	DHS	Deployed	High-impact	Law Enforcement	Classical / predictive ML	Developed in-house
Facial Recognition for Locating Vulnerable Populations DHS-2457 · ICE	DHS	Deployed	High-impact	Law Enforcement	Computer vision	Purchased from vendor
Facial Recognition for National Security Investigations DHS-2458 · ICE	DHS	Deployed	High-impact	Law Enforcement	Computer vision	Purchased from vendor
Facial Recognition for Investigations of Transnational Criminal Organizations DHS-2459 · ICE	DHS	Deployed	High-impact	Law Enforcement	Computer vision	Purchased from vendor
Facial Recognition for Investigations of Child Sexual Exploitation and Abuse DHS-362 · ICE	DHS	Deployed	High-impact	Law Enforcement	Computer vision	Purchased from vendor
Pre-Effectuation Review (PER) / Targeted Denial Review (TDR) Models R3100 · Chief Information Officer, Analytics and Improvements	SSA	Deployed	High-impact	Government Benefits Processing	Classical / predictive ML	Developed in-house
NLCOO AI for Lessons Learned tool DOE-434 · LANL - Los Alamos National Lab (LAFO)	DOE	Deployed	Not high-impact	Other	Natural language processing	Developed in-house
Chatbots for internal research SBA-11 · Advocacy: Office of Advocacy	SBA	Pilot	Not high-impact	Administrative Functions	Generative AI	Purchased from vendor
General AI Use Case across the SBA for web and desktop SBA-22 · OCIO: Office of the Chief Information Officer	SBA	Pilot	Not high-impact	Administrative Functions	Generative AI	Purchased from vendor
Email, Document, and Composing AI Editor SBA-23 · OCPL: Office of Communications & Public Liaison	SBA	Pilot	Not high-impact	Service Delivery	Classical / predictive ML	Purchased from vendor
Customer Response SBA-10 · OFO: Office of Field Operations	SBA	Pre-deployment	Not high-impact	Administrative Functions	Generative AI	Purchased from vendor
Office of Field Operations AI - Chat GTP, Bing CoPilot, or Google Gemini SBA-12 · OFO: Office of Field Operations	SBA	Pre-deployment	Not high-impact	Service Delivery	Generative AI	Purchased from vendor
Gemini AI for Strategic Planning SBA-16 · OFO: Office of Field Operations	SBA	Pre-deployment	Not high-impact	Service Delivery	Generative AI	Purchased from vendor
Security Team Productivity Enhancement SBA-21 · OCIO: Office of the Chief Information Officer	SBA	Pre-deployment	Not high-impact	Cybersecurity	Generative AI	Purchased from vendor
Employee Work Prioritization AI Agent SBA-25 · OCIO: Office of the Chief Information Officer	SBA	Pre-deployment	Not high-impact	Administrative Functions	Generative AI	Purchased from vendor
Data Analysis and Visualization AI SBA-32 · OCFO: Office of the Chief Financial Officer	SBA	Pre-deployment	Not high-impact	Information Technology	Generative AI	Purchased from vendor
GovCon Match SBA-17 · OCIO: Office of the Chief Information Officer	SBA	Retired	Not high-impact	Service Delivery	Classical / predictive ML	Developed in-house
Secure IL5 AI SBA-24 · OCIO: Office of the Chief Information Officer	SBA	Retired	Not high-impact	Service Delivery	Generative AI	Purchased from vendor