AI Use Cases

Use case	Agency	Stage	High-impact	Topic area	AI classification	Sourcing
GenAI Productivity Tool TREASURY-OCIO-001 · Technology Common Services Center (TCSC)	TREAS	Deployed	Not high-impact	Administrative Functions	Generative AI	Purchased from vendor
SSA 800# Public Question & Answer Bot and OIG Hotline recording of fraud, waste and abuse. R3106 · Chief Information Officer, Digital Customer Solutions	SSA	Deployed	Not high-impact	Service Delivery	Generative AI	Purchased from vendor
ServiceNow Predictive Intelligence DOE-430 · LANL - Los Alamos National Lab (LAFO)	DOE	Deployed	Not high-impact	Information Technology	Generative AI	Purchased from vendor
ChatGPT Enterprise DOE-498 · LANL - Los Alamos National Lab (LAFO)	DOE	Deployed	Not high-impact	Administrative Functions	Generative AI	Purchased from vendor
GitHub Co-Pilot DOE-571 · RL - Hanford - Richland Operations Office - Hanford (EM)	DOE	Deployed	Not high-impact	Information Technology	Generative AI	Purchased from vendor
Chatbots for internal research SBA-11 · Advocacy: Office of Advocacy	SBA	Pilot	Not high-impact	Administrative Functions	Generative AI	Purchased from vendor
General AI Use Case across the SBA for web and desktop SBA-22 · OCIO: Office of the Chief Information Officer	SBA	Pilot	Not high-impact	Administrative Functions	Generative AI	Purchased from vendor
Microsoft Co-Pilot DOE-518 · RL - Hanford - Richland Operations Office - Hanford (EM)	DOE	Pilot	Not high-impact	Administrative Functions	Generative AI	Purchased from vendor
M365 Copilot DOE-574 · LANL - Los Alamos National Lab (LAFO)	DOE	Pilot	Presumed high-impact, determined not	Other	Generative AI	Purchased from vendor
AI Answers in Clearinghouse Network EAC-1 · Clearinghouse Division	EAC	Pilot	Not high-impact	Service Delivery	Generative AI	Purchased from vendor
Customer Response SBA-10 · OFO: Office of Field Operations	SBA	Pre-deployment	Not high-impact	Administrative Functions	Generative AI	Purchased from vendor
Office of Field Operations AI - Chat GTP, Bing CoPilot, or Google Gemini SBA-12 · OFO: Office of Field Operations	SBA	Pre-deployment	Not high-impact	Service Delivery	Generative AI	Purchased from vendor
AI for Small Business Development w/Copilot, Gemini or ChatGPT SBA-14 · OFO: Office of Field Operations	SBA	Pre-deployment	Not high-impact	Service Delivery	Generative AI	Purchased from vendor
Gemini AI for Strategic Planning SBA-16 · OFO: Office of Field Operations	SBA	Pre-deployment	Not high-impact	Service Delivery	Generative AI	Purchased from vendor
Security Team Productivity Enhancement SBA-21 · OCIO: Office of the Chief Information Officer	SBA	Pre-deployment	Not high-impact	Cybersecurity	Generative AI	Purchased from vendor
Employee Work Prioritization AI Agent SBA-25 · OCIO: Office of the Chief Information Officer	SBA	Pre-deployment	Not high-impact	Administrative Functions	Generative AI	Purchased from vendor
SBA.gov External Customer Chatbot SBA-30 · OCPL: Office of Communications & Public Liaison	SBA	Pre-deployment	Not high-impact	Service Delivery	Generative AI	Purchased from vendor
Data Analysis and Visualization AI SBA-32 · OCFO: Office of the Chief Financial Officer	SBA	Pre-deployment	Not high-impact	Information Technology	Generative AI	Purchased from vendor
Developer Code Assistant AI SBA-33 · OCIO: Office of the Chief Information Officer	SBA	Pre-deployment	Not high-impact	Information Technology	Generative AI	Purchased from vendor
Developer Code Assistant AI SBA-34 · OCIO: Office of the Chief Information Officer	SBA	Pre-deployment	Not high-impact	Information Technology	Generative AI	Purchased from vendor
Secure IL5 AI SBA-24 · OCIO: Office of the Chief Information Officer	SBA	Retired	Not high-impact	Service Delivery	Generative AI	Purchased from vendor