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Snapshot · OMB 2025 inventory · processed Oct 11, 2026
Federal AI Intelligence · U.S. Government AI Observatory

Custom inventory report

Filter: high-impact = not_high_impact; topic = Service Delivery; AI type = nlp

Generated 2026-10-15 13:11 UTCDataset: 2025 Federal Agency AI Use Case Inventory (individually reported use cases), Office of Management and Budget (OMB). Version 2025-inventory@62d5baa65fa3, processed 2026-10-11, rules 2026.10.1. Static snapshot.Applied filters: high-impact = not_high_impact; topic = Service Delivery; AI type = nlp · 32 records

Key findings

  • 32 use-case records from 13 agencies: 15 deployed (47%), 1 pilots, 16 in development or acquisition, 0 retired, 0 with no stage reported.
  • 0 records are designated high-impact; 0 of them (n/a) answered at least one minimum-practice question.
  • HHS, DHS, TREAS report 16 of 32 use cases (50%).
  • 0% of reported deployed use cases (0 of 15) are classified as generative or agentic AI.
  • Sourcing is reported for 53% of use cases. Where reported, 76% involve in-house development.

Lifecycle

StageRecordsShare
Deployed1547%
Pilot13%
Pre-deployment1650%

AI technology

ClassificationRecordsShareDeployed
Natural language processing32100%15

Agencies

AgencyRecordsDeployedHigh-impactCompleteness
HHS · Department of Health and Human Services84079%
DHS · Department of Homeland Security41069%
TREAS · Department of the Treasury42090%
VA · Department of Veterans Affairs33075%
DOI · Department of the Interior30083%
DOL · Department of Labor20058%
USDA · Department of Agriculture220100%
NTSB · National Transportation Safety Board10075%
HUD · Department of Housing and Urban Development10058%
DOJ · Department of Justice110100%
EPA · Environmental Protection Agency10058%
SSA · Social Security Administration110100%
STATE · Department of State110100%

High-impact designation

DesignationRecords
Not high-impact32

Governance evidence: use cases designated high-impact

PracticeIn placeIn progressNot in placeN/A or precludedOtherNo answerIn scope
Pre-deployment testing0000000
AI impact assessment0000000
Independent review0000000
Ongoing monitoring0000000
Operator training0000000
Fail-safe0000000
Appeal process0000000
User and public consultation0000000

"In place" means the agency reported the practice as established. "No answer" means the field was blank; it says nothing about whether the practice exists.

Method

All figures are computed directly from the normalised inventory records. Category labels are normalised from the source answer options; original values are kept on each record. Governance answers are classified as in place, in progress, not in place, not applicable, precluded, waived, other or no answer, and blanks are never read as "no". See the Methodology page for full rules.

Limitations

  • Figures are what agencies reported in the 2025 inventory. They are not verified, and registration of use cases is not complete for every agency.
  • A blank answer is missing evidence, not evidence that a practice or safeguard is absent.
  • Counts are use-case records. A larger portfolio does not indicate better performance or greater AI maturity, and agencies differ in how they split systems into use cases.
  • The inventory has no budget, cost, accuracy or outcome data. None is shown or inferred here.
  • This is a disclosure analysis. It is not an audit, a compliance determination or an official government assessment.

Source records

All 32 records.

RecordAgency IDAgencyUse caseStage
R0606HHSChild Welfare Information Automated Inquiry System (Note: previously named "Child Welfare Information Gateway OneReach Application")Deployed
R1029HHSSimilar Opportunities (KNN)Deployed
R1030HHSApplicant Help ChatbotDeployed
R1031HHSGrantSolutions Text Analyzer ToolDeployed
R1318USDA-009USDADemocratizing DataDeployed
R1336USDA-032USDAApproximate String Matching (aka fuzzy matching) to Standardize DataDeployed
R1558DOJ-0107DOJServiceNowDeployed
R1953DHS-2366DHSCBP Careers Bot - LeoDeployed
R2331VA-24-954VAMedallia Software as a Service (SaaS) - VSignals and ESignalsDeployed
R2337VA-24-2426VAApp feedback model for NLP tasksDeployed
R2339VA-24-2672VAApp Feedback categorization modelDeployed
R2802TREAS-01TREASSBSE - Payments Topics ChatbotDeployed
R2814TREAS-24TREASTaxpayer Services ChatbotDeployed
R3110SSACustomer Insight ToolDeployed
R3237STATENatural Language Processing (NLP) for Foreign Assistance Appropriations AnalysisDeployed
R0084NTSB-0002NTSBSemantic Similarity Text SearchPre-deployment
R0547HUD-2025-005HUDFHA Resource Center ChatbotPre-deployment
R0633HHSASPR TRACIE - Web search results improvement (prototyping stage)Pre-deployment
R0724HHSSite Audit AI Support (SAAIS) AppPre-deployment
R0725HHSRespirator Selection Logic (RSL) CopilotPre-deployment
R0726HHSPPE Concerns CopilotPre-deployment
R1276DOL-04DOLText to Speech ConversionPre-deployment
R1282DOL-12DOLCall Recording AnalysisPre-deployment
R1844DHS-2402DHSSEVP Response Center Chatbot - SID (SEVIS Interactive Dialog)Pre-deployment
R1846DHS-2436DHSBurlington Finance Center Voice BotPre-deployment
R1872DHS-374DHSTSA Contact Center Virtual AssistantPre-deployment
R204770EPASemantic search of qualitative dataPre-deployment
R2694DOI-0056DOIGeneral Land Office Records ModernizationPre-deployment
R2733DOI-0012DOIePermits: Chatbot Implementation and Permit Application Wizard ToolsPre-deployment
R2734DOI-0011DOIePermits: Cognitive Search CapabilityPre-deployment
R2842TREAS-IRS-56TREASAccounts Management “Balance Due” Call Transcript ClassificationPilot
R2861TREAS-IRS-95TREASUsing AI to analyze Taxpayer Burden Survey open-ended responsesPre-deployment

Prepared with Federal AI Intelligence by Irakli Petriashvili. Source: https://github.com/ombegov/2025-Federal-Agency-AI-Use-Case-Inventory