AI use-case explorer
AI use cases
Search and filter every reported use case. Open a record for the agency's full description, governance answers and source provenance.
Columns (7)
| Use case | Agency | Stage | High-impact | Topic area | AI classification | Sourcing |
|---|---|---|---|---|---|---|
| Voice of the Customer HUD-2024-004 · Office of the Chief Financial Officer (OCFO) | HUD | Deployed | Not high-impact | Service Delivery | Generative AI | Purchased from vendor |
| CCSQ Now Assist for CSM R0754 · HHS/CMS/CCSQ | HHS | Deployed | Not high-impact | Information Technology | Generative AI | Purchased from vendor |
| Audio Transcription DOL-03 · OWCP||VETS||WHD | DOL | Deployed | Not high-impact | Other | Generative AI | Purchased from vendor |
| AskTSA DHS-2604 · TSA | DHS | Deployed | Not high-impact | Service Delivery | Generative AI | Purchased from vendor |
| IVR Automated Voice Assistant FTC-0013 · BCP/DCRO | FTC | Deployed | Not high-impact | Other | Generative AI | Contract and in-house |
| Walter: Generative AI Support Bot R3255 · WHA | STATE | Deployed | Not high-impact | Information Technology | Generative AI | Purchased from vendor |
| Medicare AI Drug Search R0784 · HHS/CMS/OC | HHS | Pilot | Not high-impact | Government Benefits Processing | Generative AI | Contract and in-house |
| Knowledge Navigator R0884 · HHS/HRSA | HHS | Pilot | Not high-impact | Information Technology | Generative AI | Contract and in-house |
| Call Center Knowledge Navigator VA-24-2143 · VBA: Veterans Benefits Administration | VA | Pilot | Not high-impact | Government Benefits Processing | Generative AI | Contract and in-house |
| Amazon Q in Connect SBA-9 · OCIO: Office of the Chief Information Officer | SBA | Pre-deployment | Not high-impact | Administrative Functions | Generative AI | Contract and in-house |
| SBA.gov External Customer Chatbot SBA-30 · OCPL: Office of Communications & Public Liaison | SBA | Pre-deployment | Not high-impact | Service Delivery | Generative AI | Purchased from vendor |
| Email Assistant HUD-2025-003 · Office of Housing | HUD | Pre-deployment | Not high-impact | Service Delivery | Generative AI | Not reported |
| Marketplace Qualified Health Plan Benefit AI Assistant (discovery) R0785 · HHS/CMS/OC | HHS | Pre-deployment | Not high-impact | Government Benefits Processing | Generative AI | Not reported |
| HRSA Data Warehouse ChatBot R0893 · HHS/HRSA | HHS | Pre-deployment | Not high-impact | Health and Medical | Generative AI | Not reported |
| Call Center Management and Service Delivery Support DOJ-0089 · Department of Justice / DEA | DOJ | Pre-deployment | Not high-impact | Government Benefits Processing | Generative AI | Not reported |
| Customer Service AI Agent/ChatBot DOJ-0309 · Department of Justice / EOIR | DOJ | Pre-deployment | Not high-impact | Administrative Functions | Generative AI | Not reported |
| Chatbot to Answer Diversion Registrants' Queries About Registration and Compliance Issues DOJ-0359 · Department of Justice / DEA | DOJ | Pre-deployment | Not high-impact | Law Enforcement | Generative AI | Not reported |
| BillieGPT POC VA-25-605 · OIT: Office of Information & Technology | VA | Pre-deployment | Not high-impact | Government Benefits Processing | Generative AI | Not reported |
| Education Call Center (ECC) Next Gen POC VA-25-2036 · VBA: Veterans Benefits Administration | VA | Pre-deployment | Not high-impact | Service Delivery | Generative AI | Not reported |
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