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Snapshot · OMB 2025 inventory · processed Oct 11, 2026
Governance and accountability

Governance evidence

What agencies reported about the OMB M-25-21 minimum practices for high-impact AI. This is a disclosure analysis, not an audit, a compliance finding or an official assessment. An unanswered question is missing evidence, not evidence that a safeguard is absent.

Agency
Stage
High-impact
Topic
AI type1
Sourcing
Vendor
Function1
Start year

Only records with a parseable start date match a year filter.

AI type: Generative AIFunction: Public-facing customer service

Practice-by-practice evidence

Denominator: 20 records · all use cases in the current filter
Reported in placeReported in progressNot applicableOther or ambiguous answerNo answer reported
PracticeIn scopeIn placeIn progressNot in placeN/APrecluded or waivedOtherNo answerAnsweredIn place of applicable
Pre-deployment testing201100001810%5% of 20
AI impact assessment201100001810%5% of 20
Independent review201100001810%5% of 20
Ongoing monitoring201100001810%5% of 20
Operator training201100001810%5% of 20
Fail-safe201001001810%5% of 19
Appeal process201001001810%5% of 19
User and public consultation200100011810%0% of 20

Answered = records with any answer ÷ records in scope. In place of applicable = reported in place ÷ (in scope minus not applicable, precluded and waived). Unanswered records stay in that denominator, so the rate is a lower bound on reported evidence, not an estimate of real practice.

Agency-by-safeguard heatmap

Cell: share reported in place, among applicable recordsIn placeAnswered
Agency by governance practice
TestingImpact assess.Indep. reviewMonitoringTrainingFail-safeAppealConsultationn
HHS––––––––5
VA––––––––4
DOJ––––––––3
HUD––––––––2
SBA50%50%50%50%50%100%100%0%2
DOL––––––––1
DHS––––––––1
FTC––––––––1
STATE––––––––1

Hatched cells: the agency answered nothing for that practice, so there is no evidence either way. Compare agencies with care: each agency is one reporting unit, and portfolios differ in size and type.

Records requiring further investigation

19 records with at least one practice unanswered or in progressOpen in explorer
Use caseStageTestAIAReviewMonitorTrainFail-safeAppealConsult
AskTSA
DHS · DHS-2604
DeployedNo answer reportedNo answer reportedNo answer reportedNo answer reportedNo answer reportedNo answer reportedNo answer reportedNo answer reported
Audio Transcription
DOL · DOL-03
DeployedNo answer reportedNo answer reportedNo answer reportedNo answer reportedNo answer reportedNo answer reportedNo answer reportedNo answer reported
IVR Automated Voice Assistant
FTC · FTC-0013
DeployedNo answer reportedNo answer reportedNo answer reportedNo answer reportedNo answer reportedNo answer reportedNo answer reportedNo answer reported
CCSQ Now Assist for CSM
HHS · R0754
DeployedNo answer reportedNo answer reportedNo answer reportedNo answer reportedNo answer reportedNo answer reportedNo answer reportedNo answer reported
Voice of the Customer
HUD · HUD-2024-004
DeployedNo answer reportedNo answer reportedNo answer reportedNo answer reportedNo answer reportedNo answer reportedNo answer reportedNo answer reported
Walter: Generative AI Support Bot
STATE · R3255
DeployedNo answer reportedNo answer reportedNo answer reportedNo answer reportedNo answer reportedNo answer reportedNo answer reportedNo answer reported
Call Center Management and Service Delivery Support
DOJ · DOJ-0089
Pre-deploymentNo answer reportedNo answer reportedNo answer reportedNo answer reportedNo answer reportedNo answer reportedNo answer reportedNo answer reported
Customer Service AI Agent/ChatBot
DOJ · DOJ-0309
Pre-deploymentNo answer reportedNo answer reportedNo answer reportedNo answer reportedNo answer reportedNo answer reportedNo answer reportedNo answer reported
Chatbot to Answer Diversion Registrants' Queries About Registration and Compliance Issues
DOJ · DOJ-0359
Pre-deploymentNo answer reportedNo answer reportedNo answer reportedNo answer reportedNo answer reportedNo answer reportedNo answer reportedNo answer reported
Medicare AI Drug Search
HHS · R0784
PilotNo answer reportedNo answer reportedNo answer reportedNo answer reportedNo answer reportedNo answer reportedNo answer reportedNo answer reported
Marketplace Qualified Health Plan Benefit AI Assistant (discovery)
HHS · R0785
Pre-deploymentNo answer reportedNo answer reportedNo answer reportedNo answer reportedNo answer reportedNo answer reportedNo answer reportedNo answer reported
Knowledge Navigator
HHS · R0884
PilotNo answer reportedNo answer reportedNo answer reportedNo answer reportedNo answer reportedNo answer reportedNo answer reportedNo answer reported
HRSA Data Warehouse ChatBot
HHS · R0893
Pre-deploymentNo answer reportedNo answer reportedNo answer reportedNo answer reportedNo answer reportedNo answer reportedNo answer reportedNo answer reported
Email Assistant
HUD · HUD-2025-003
Pre-deploymentNo answer reportedNo answer reportedNo answer reportedNo answer reportedNo answer reportedNo answer reportedNo answer reportedNo answer reported
Amazon Q in Connect
SBA · SBA-9
Pre-deploymentReported in progressReported in progressReported in progressReported in progressReported in progressNot applicableNot applicableReported in progress
Employee Transactions for HR Decision-Making
VA · VA-25-897
Pre-deploymentNo answer reportedNo answer reportedNo answer reportedNo answer reportedNo answer reportedNo answer reportedNo answer reportedNo answer reported
BillieGPT POC
VA · VA-25-605
Pre-deploymentNo answer reportedNo answer reportedNo answer reportedNo answer reportedNo answer reportedNo answer reportedNo answer reportedNo answer reported
Education Call Center (ECC) Next Gen POC
VA · VA-25-2036
Pre-deploymentNo answer reportedNo answer reportedNo answer reportedNo answer reportedNo answer reportedNo answer reportedNo answer reportedNo answer reported
Call Center Knowledge Navigator
VA · VA-24-2143
PilotNo answer reportedNo answer reportedNo answer reportedNo answer reportedNo answer reportedNo answer reportedNo answer reportedNo answer reported

Unanswered analytical questions

Generated from the data; for follow-up with agencies
  1. 2 governance answers are ambiguous (for example, an answer option from a different question). What did the agency intend?

These are questions the inventory raises but cannot answer. They are not findings of non-compliance.