AI Use Cases

Use case	Agency	Stage	High-impact	Topic area	AI classification	Sourcing
Insight R3095 · Chief Information Officer, Disability Information Systems	SSA	Deployed	Not high-impact	Government Benefits Processing	Classical / predictive ML	Developed in-house
Duplicate Identification Process R3097 · Chief Information Officer	SSA	Deployed	Not high-impact	Government Benefits Processing	Classical / predictive ML	Purchased from vendor
Handwriting Recognition of Forms; Intelligent Document Processing Platform - Forms Classification and Data Extraction R3098 · Chief Information Officer	SSA	Deployed	Not high-impact	Government Benefits Processing	Computer vision	Purchased from vendor
Modernized Development Worksheet (MDW) R3099 · Chief Information Officer, Analytics and Improvements	SSA	Deployed	Not high-impact	Government Benefits Processing	Classical / predictive ML	Developed in-house
Mobile Wage Reporting R3105 · Chief Information Officer, Digital Customer Solutions	SSA	Deployed	Not high-impact	Government Benefits Processing	Computer vision	Contract and in-house
Generative Artificial Intelligence (AI) for Analytic Insights R3107 · Chief Information Officer, Analytics and Improvements	SSA	Deployed	Not high-impact	Information Technology	Generative AI	Purchased from vendor
PolicyNet Plain Language Search Engine R3108 · Chief Information Officer	SSA	Deployed	Not high-impact	Administrative Functions	Classical / predictive ML	Developed in-house
Speech to Text Video Transcription R3109 · Chief Information Officer, Disability Information Systems	SSA	Deployed	Not high-impact	Government Benefits Processing	Natural language processing	Purchased from vendor
Customer Insight Tool R3110 · Chief Information Officer, Analytics and Improvements	SSA	Deployed	Not high-impact	Service Delivery	Natural language processing	Contract and in-house
Benefit and Earnings Public Use File R3111 · Chief Information Officer, Analytics and Improvements	SSA	Deployed	Not high-impact	Other	Classical / predictive ML	Developed in-house
Therapy Chatbot - Text-Based Mental Health Support for SSA Employees R3112 · Human Resources	SSA	Deployed	Not high-impact	Health and Medical	Generative AI	Purchased from vendor
Agency Support Companion (ASC) chatbot R3113 · Chief Information Officer	SSA	Deployed	Not high-impact	Information Technology	Generative AI	Contract and in-house
Data Governance Product (DGP) - Data cataloging and predictive analysis of data assets. R3114 · Chief Information Officer	SSA	Deployed	Not high-impact	Information Technology	Generative AI	Purchased from vendor
Intelligent generation of modernized code. R3115 · Chief Information Officer	SSA	Deployed	Not high-impact	Information Technology	Generative AI	Purchased from vendor
Application Observability Support R3117 · Chief Information Officer, System Operations and Hardware En	SSA	Deployed	Not high-impact	Cybersecurity	Classical / predictive ML	Purchased from vendor
Training Interaction Simulator R3120 · Human Resources	SSA	Deployed	Not high-impact	Human Resources	Generative AI	Purchased from vendor
Digital Identity Verification Services R3122 · Chief Information Officer, Digital Customer Solutions	SSA	Deployed	High-impact	Cybersecurity	Computer vision	Purchased from vendor
Enterprise Ticketing System (ETS) R3123 · Chief Information Officer	SSA	Deployed	Not high-impact	Information Technology	Other	Contract and in-house
Human Resource Chatbot R3124 · Human Resources	SSA	Deployed	Not high-impact	Human Resources	Generative AI	Purchased from vendor