AI use-case explorer
AI use cases
Search and filter every reported use case. Open a record for the agency's full description, governance answers and source provenance.
Columns (7)
| Use case | Agency | Stage | High-impact | Topic area | AI classification | Sourcing |
|---|---|---|---|---|---|---|
| Voice of the Customer HUD-2024-004 · Office of the Chief Financial Officer (OCFO) | HUD | Deployed | Not high-impact | Service Delivery | Generative AI | Purchased from vendor |
| CCSQ Now Assist for CSM R0754 · HHS/CMS/CCSQ | HHS | Deployed | Not high-impact | Information Technology | Generative AI | Purchased from vendor |
| Audio Transcription DOL-03 · OWCP||VETS||WHD | DOL | Deployed | Not high-impact | Other | Generative AI | Purchased from vendor |
| AskTSA DHS-2604 · TSA | DHS | Deployed | Not high-impact | Service Delivery | Generative AI | Purchased from vendor |
| PolicyNet Plain Language Search Engine R3108 · Chief Information Officer | SSA | Deployed | Not high-impact | Administrative Functions | Classical / predictive ML | Developed in-house |
| IVR Automated Voice Assistant FTC-0013 · BCP/DCRO | FTC | Deployed | Not high-impact | Other | Generative AI | Contract and in-house |
| Walter: Generative AI Support Bot R3255 · WHA | STATE | Deployed | Not high-impact | Information Technology | Generative AI | Purchased from vendor |
| Automated Claims Processing VA-24-1938 · NCA: National Cemetery Administration | VA | Deployed | High-impact | Government Benefits Processing | Natural language processing | Purchased from vendor |
| VA.gov Chatbot: Summative Content VA-24-2717 · OIT: Office of Information & Technology | VA | Deployed | High-impact | Information Technology | Classical / predictive ML | Contract and in-house |
| Veteran Experience Office Retention/Trust Models in Customer Experience Insights VA-25-5411 · OIT: Office of Information & Technology | VA | Deployed | Not high-impact | Other | Classical / predictive ML | Contract and in-house |
| Customer Sentiment VA-25-5163 · VBA: Veterans Benefits Administration | VA | Deployed | Not high-impact | Human Resources | Natural language processing | Developed in-house |
| GovCXAnalyzer R1187 | GSA | Deployed | Not reported | Service Delivery | Natural language processing | Not reported |
| ServiceNow GenAI "Now Assist" 7 · Office of Information and Resource Management (OIRM) | NSF | Deployed | Not reported | Not reported | Not reported | Not reported |
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