AI use-case explorer
AI use cases
Search and filter every reported use case. Open a record for the agency's full description, governance answers and source provenance.
Columns (7)
| Use case | Agency | Stage | High-impact | Topic area | AI classification | Sourcing |
|---|---|---|---|---|---|---|
| Child Welfare Information Automated Inquiry System
(Note: previously named "Child Welfare Information Gateway OneReach Application") R0606 · HHS/ACF | HHS | Deployed | Not high-impact | Service Delivery | Natural language processing | Purchased from vendor |
| Similar Opportunities (KNN) R1029 · HHS/OS/ASFR | HHS | Deployed | Not high-impact | Service Delivery | Natural language processing | Purchased from vendor |
| Applicant Help Chatbot R1030 · HHS/OS/ASFR | HHS | Deployed | Not high-impact | Service Delivery | Natural language processing | Purchased from vendor |
| GrantSolutions Text Analyzer Tool R1031 · HHS/ASFR/OG | HHS | Deployed | Not high-impact | Service Delivery | Natural language processing | Contract and in-house |
| Democratizing Data USDA-009 · Research, Education and Economics | USDA | Deployed | Not high-impact | Service Delivery | Natural language processing | Contract and in-house |
| Approximate String Matching (aka fuzzy matching) to Standardize Data USDA-032 · Marketing and Regulatory Programs | USDA | Deployed | Not high-impact | Service Delivery | Natural language processing | Developed in-house |
| ServiceNow DOJ-0107 · Department of Justice / Department Wide | DOJ | Deployed | Not high-impact | Service Delivery | Natural language processing | Purchased from vendor |
| CBP Careers Bot - Leo DHS-2366 · CBP | DHS | Deployed | Not high-impact | Service Delivery | Natural language processing | Contract and in-house |
| SBSE - Payments Topics Chatbot TREAS-01 · Internal Revenue Service (IRS) | TREAS | Deployed | Not high-impact | Service Delivery | Natural language processing | Contract and in-house |
| Taxpayer Services Chatbot TREAS-24 · Internal Revenue Service (IRS) | TREAS | Deployed | Not high-impact | Service Delivery | Natural language processing | Contract and in-house |
| Customer Insight Tool R3110 · Chief Information Officer, Analytics and Improvements | SSA | Deployed | Not high-impact | Service Delivery | Natural language processing | Contract and in-house |
| Natural Language Processing (NLP) for Foreign Assistance Appropriations Analysis R3237 · F/FAO | STATE | Deployed | Not high-impact | Service Delivery | Natural language processing | Contract and in-house |
| Medallia Software as a Service (SaaS) - VSignals and ESignals VA-24-954 · VEO: Veterans Experience Office | VA | Deployed | Not high-impact | Service Delivery | Natural language processing | Contract and in-house |
| App feedback model for NLP tasks VA-24-2426 · VHA: Veterans Health Administration | VA | Deployed | Not high-impact | Service Delivery | Natural language processing | Developed in-house |
| App Feedback categorization model VA-24-2672 · VHA: Veterans Health Administration | VA | Deployed | Not high-impact | Service Delivery | Natural language processing | Developed in-house |
| ServiceNow Virtual Agent (Curie) R1184 | GSA | Deployed | Not reported | Service Delivery | Natural language processing | Not reported |
| GovCXAnalyzer R1187 | GSA | Deployed | Not reported | Service Delivery | Natural language processing | Not reported |
| No-Code Text and Sentiment Analysis with XM Discover R1192 | GSA | Deployed | Not reported | Service Delivery | Natural language processing | Not reported |
| Accounts Management “Balance Due” Call Transcript Classification TREAS-IRS-56 · Internal Revenue Service (IRS) | TREAS | Pilot | Not high-impact | Service Delivery | Natural language processing | Developed in-house |
| General Land Office Records Modernization DOI-0056 · BLM | DOI | Pre-deployment | Not high-impact | Service Delivery | Natural language processing | Not reported |
| ePermits: Chatbot Implementation and Permit Application Wizard Tools DOI-0012 · FWS | DOI | Pre-deployment | Not high-impact | Service Delivery | Natural language processing | Not reported |
| ePermits: Cognitive Search Capability DOI-0011 · FWS | DOI | Pre-deployment | Not high-impact | Service Delivery | Natural language processing | Not reported |
| Semantic Similarity Text Search NTSB-0002 · NTSB | NTSB | Pre-deployment | Not high-impact | Service Delivery | Natural language processing | Contract and in-house |
| FHA Resource Center Chatbot HUD-2025-005 · Office of Housing | HUD | Pre-deployment | Not high-impact | Service Delivery | Natural language processing | Not reported |
| ASPR TRACIE - Web search results improvement (prototyping stage) R0633 · HHS/ASPR/CP | HHS | Pre-deployment | Not high-impact | Service Delivery | Natural language processing | Not reported |
| Site Audit AI Support (SAAIS) App R0724 · HHS/CDC | HHS | Pre-deployment | Not high-impact | Service Delivery | Natural language processing | Not reported |
| Respirator Selection Logic (RSL) Copilot R0725 · HHS/CDC | HHS | Pre-deployment | Not high-impact | Service Delivery | Natural language processing | Not reported |
| PPE Concerns Copilot R0726 · HHS/CDC | HHS | Pre-deployment | Not high-impact | Service Delivery | Natural language processing | Not reported |
| Text to Speech Conversion DOL-04 · EBSA || OHR | DOL | Pre-deployment | Not high-impact | Service Delivery | Natural language processing | Not reported |
| Call Recording Analysis DOL-12 · EBSA | DOL | Pre-deployment | Not high-impact | Service Delivery | Natural language processing | Not reported |
| USCIS Speech Translation Service DHS-2514 · USCIS | DHS | Pre-deployment | High-impact | Service Delivery | Natural language processing | Not reported |
| SEVP Response Center Chatbot - SID (SEVIS Interactive Dialog) DHS-2402 · ICE | DHS | Pre-deployment | Not high-impact | Service Delivery | Natural language processing | Not reported |
| Burlington Finance Center Voice Bot DHS-2436 · ICE | DHS | Pre-deployment | Not high-impact | Service Delivery | Natural language processing | Not reported |
| TSA Contact Center Virtual Assistant DHS-374 · TSA | DHS | Pre-deployment | Not high-impact | Service Delivery | Natural language processing | Not reported |
| Semantic search of qualitative data 70 · OFA | EPA | Pre-deployment | Not high-impact | Service Delivery | Natural language processing | Not reported |
| Using AI to analyze Taxpayer Burden Survey open-ended responses TREAS-IRS-95 · Internal Revenue Service (IRS) | TREAS | Pre-deployment | Not high-impact | Service Delivery | Natural language processing | Not reported |
| AI in Public Experience (PX) Contact Center Services Blanket Purchase Agreement (BPA) R1165 | GSA | Pre-deployment | Not reported | Service Delivery | Natural language processing | Not reported |
| National Computerized Maintenance Management System (NCMMS) AI Chatbot R1197 | GSA | Pre-deployment | Not reported | Service Delivery | Natural language processing | Not reported |
| PBS AI Chatbot Domain Enhancements R1198 | GSA | Pre-deployment | Not reported | Service Delivery | Natural language processing | Not reported |
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