AI use-case explorer
AI use cases
Search and filter every reported use case. Open a record for the agency's full description, governance answers and source provenance.
Columns (7)
| Use case | Agency | Stage | High-impact | Topic area | AI classification | Sourcing |
|---|---|---|---|---|---|---|
| Voice of the Customer HUD-2024-004 · Office of the Chief Financial Officer (OCFO) | HUD | Deployed | Not high-impact | Service Delivery | Generative AI | Purchased from vendor |
| CCSQ Now Assist for CSM R0754 · HHS/CMS/CCSQ | HHS | Deployed | Not high-impact | Information Technology | Generative AI | Purchased from vendor |
| Audio Transcription DOL-03 · OWCP||VETS||WHD | DOL | Deployed | Not high-impact | Other | Generative AI | Purchased from vendor |
| AskTSA DHS-2604 · TSA | DHS | Deployed | Not high-impact | Service Delivery | Generative AI | Purchased from vendor |
| PolicyNet Plain Language Search Engine R3108 · Chief Information Officer | SSA | Deployed | Not high-impact | Administrative Functions | Classical / predictive ML | Developed in-house |
| IVR Automated Voice Assistant FTC-0013 · BCP/DCRO | FTC | Deployed | Not high-impact | Other | Generative AI | Contract and in-house |
| Walter: Generative AI Support Bot R3255 · WHA | STATE | Deployed | Not high-impact | Information Technology | Generative AI | Purchased from vendor |
| Automated Claims Processing VA-24-1938 · NCA: National Cemetery Administration | VA | Deployed | High-impact | Government Benefits Processing | Natural language processing | Purchased from vendor |
| VA.gov Chatbot: Summative Content VA-24-2717 · OIT: Office of Information & Technology | VA | Deployed | High-impact | Information Technology | Classical / predictive ML | Contract and in-house |
| Veteran Experience Office Retention/Trust Models in Customer Experience Insights VA-25-5411 · OIT: Office of Information & Technology | VA | Deployed | Not high-impact | Other | Classical / predictive ML | Contract and in-house |
| Customer Sentiment VA-25-5163 · VBA: Veterans Benefits Administration | VA | Deployed | Not high-impact | Human Resources | Natural language processing | Developed in-house |
| GovCXAnalyzer R1187 | GSA | Deployed | Not reported | Service Delivery | Natural language processing | Not reported |
| ServiceNow GenAI "Now Assist" 7 · Office of Information and Resource Management (OIRM) | NSF | Deployed | Not reported | Not reported | Not reported | Not reported |
| Medicare AI Drug Search R0784 · HHS/CMS/OC | HHS | Pilot | Not high-impact | Government Benefits Processing | Generative AI | Contract and in-house |
| Knowledge Navigator R0884 · HHS/HRSA | HHS | Pilot | Not high-impact | Information Technology | Generative AI | Contract and in-house |
| Live Consular AI Language Augmentation (LCALA) - Visa Interview Pilot R3267 · CA | STATE | Pilot | High-impact | Other | Natural language processing | Purchased from vendor |
| VA FSC AI ChatHelper VA-25-528 · OM: Office of Management | VA | Pilot | Not high-impact | Procurement and Financial Management | Natural language processing | Contract and in-house |
| Call Center Knowledge Navigator VA-24-2143 · VBA: Veterans Benefits Administration | VA | Pilot | Not high-impact | Government Benefits Processing | Generative AI | Contract and in-house |
| Amazon Q in Connect SBA-9 · OCIO: Office of the Chief Information Officer | SBA | Pre-deployment | Not high-impact | Administrative Functions | Generative AI | Contract and in-house |
| SBA.gov External Customer Chatbot SBA-30 · OCPL: Office of Communications & Public Liaison | SBA | Pre-deployment | Not high-impact | Service Delivery | Generative AI | Purchased from vendor |
| Email Assistant HUD-2025-003 · Office of Housing | HUD | Pre-deployment | Not high-impact | Service Delivery | Generative AI | Not reported |
| FHA Resource Center Chatbot HUD-2025-005 · Office of Housing | HUD | Pre-deployment | Not high-impact | Service Delivery | Natural language processing | Not reported |
| Agentic RAG Chatbot R0701 · HHS/CDC | HHS | Pre-deployment | Not high-impact | Health and Medical | Agentic AI | Not reported |
| Marketplace Qualified Health Plan Benefit AI Assistant (discovery) R0785 · HHS/CMS/OC | HHS | Pre-deployment | Not high-impact | Government Benefits Processing | Generative AI | Not reported |
| HRSA Data Warehouse ChatBot R0893 · HHS/HRSA | HHS | Pre-deployment | Not high-impact | Health and Medical | Generative AI | Not reported |
| Federal Assistant AI Agent R1028 · HHS/OCIO | HHS | Pre-deployment | Not high-impact | Information Technology | Agentic AI | Not reported |
| Call Center Management and Service Delivery Support DOJ-0089 · Department of Justice / DEA | DOJ | Pre-deployment | Not high-impact | Government Benefits Processing | Generative AI | Not reported |
| Customer Service AI Agent/ChatBot DOJ-0309 · Department of Justice / EOIR | DOJ | Pre-deployment | Not high-impact | Administrative Functions | Generative AI | Not reported |
| Chatbot to Answer Diversion Registrants' Queries About Registration and Compliance Issues DOJ-0359 · Department of Justice / DEA | DOJ | Pre-deployment | Not high-impact | Law Enforcement | Generative AI | Not reported |
| TSA Contact Center Virtual Assistant DHS-374 · TSA | DHS | Pre-deployment | Not high-impact | Service Delivery | Natural language processing | Not reported |
| Sentiment Analysis -FOD Field Offices Complaints and Reviews DHS-2386 · USCIS | DHS | Pre-deployment | Not high-impact | Administrative Functions | Classical / predictive ML | Not reported |
| Employee Transactions for HR Decision-Making VA-25-897 · HRA: Human Resources Administration | VA | Pre-deployment | High-impact | Human Resources | Generative AI | Not reported |
| VA VoiceBot for Call Center Modernization VA-24-2758 · OIT: Office of Information & Technology | VA | Pre-deployment | High-impact | Information Technology | Natural language processing | Not reported |
| Summarize Progress Notes VA-24-3365 · VHA: Veterans Health Administration | VA | Pre-deployment | High-impact | Health and Medical | Natural language processing | Not reported |
| VAHC CRM- Veteran Self-Service VA-25-5693 · VHA: Veterans Health Administration | VA | Pre-deployment | High-impact | Administrative Functions | Natural language processing | Not reported |
| Ask VA Inquiry Automated Category Classification System VA-25-1184 · OIT: Office of Information & Technology | VA | Pre-deployment | Not high-impact | Service Delivery | Classical / predictive ML | Not reported |
| BillieGPT POC VA-25-605 · OIT: Office of Information & Technology | VA | Pre-deployment | Not high-impact | Government Benefits Processing | Generative AI | Not reported |
| Education Call Center (ECC) Next Gen POC VA-25-2036 · VBA: Veterans Benefits Administration | VA | Pre-deployment | Not high-impact | Service Delivery | Generative AI | Not reported |
| ASKA: Automated Support and Knowledge Assistance VA-25-3670 · VBA: Veterans Benefits Administration | VA | Pre-deployment | Not high-impact | Other | Natural language processing | Not reported |
| VA Health Connect (VAHC) Customer Relationship Management (CRM) - contact quality analysis VA-25-5799 · VHA: Veterans Health Administration | VA | Pre-deployment | Not high-impact | Administrative Functions | Classical / predictive ML | Not reported |
| AI in Public Experience (PX) Contact Center Services Blanket Purchase Agreement (BPA) R1165 | GSA | Pre-deployment | Not reported | Service Delivery | Natural language processing | Not reported |
| FAS Vision Agentforce R1182 | GSA | Pre-deployment | Not reported | Service Delivery | Agentic AI | Not reported |
| AI-Enhanced Call Center VA-25-856 · VHA: Veterans Health Administration | VA | Retired | Not high-impact | Not reported | Not reported | Not reported |
| Call Center Automations (Internal) DOC-222 · USPTO | DOC | Not reported | Not reported | Not reported | Not reported | Not reported |
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