Governance and accountability
Governance evidence
What agencies reported about the OMB M-25-21 minimum practices for high-impact AI. This is a disclosure analysis, not an audit, a compliance finding or an official assessment. An unanswered question is missing evidence, not evidence that a safeguard is absent.
Practice-by-practice evidence
Denominator: 44 records · all use cases in the current filterReported in placeReported in progressNot applicableOther or ambiguous answerNo answer reported
Pre-deployment testing
Pre-deployment testing
Reported in place: 1 (2.3%)Pre-deployment testing
Reported in progress: 1 (2.3%)Pre-deployment testing
No answer reported: 42 (95.5%)
44Reported in place: 1 (2.3%)Pre-deployment testing
Reported in progress: 1 (2.3%)Pre-deployment testing
No answer reported: 42 (95.5%)
AI impact assessment
AI impact assessment
Reported in place: 1 (2.3%)AI impact assessment
Reported in progress: 1 (2.3%)AI impact assessment
No answer reported: 42 (95.5%)
44Reported in place: 1 (2.3%)AI impact assessment
Reported in progress: 1 (2.3%)AI impact assessment
No answer reported: 42 (95.5%)
Independent review
Independent review
Reported in place: 1 (2.3%)Independent review
Reported in progress: 1 (2.3%)Independent review
No answer reported: 42 (95.5%)
44Reported in place: 1 (2.3%)Independent review
Reported in progress: 1 (2.3%)Independent review
No answer reported: 42 (95.5%)
Ongoing monitoring
Ongoing monitoring
Reported in place: 1 (2.3%)Ongoing monitoring
Reported in progress: 1 (2.3%)Ongoing monitoring
No answer reported: 42 (95.5%)
44Reported in place: 1 (2.3%)Ongoing monitoring
Reported in progress: 1 (2.3%)Ongoing monitoring
No answer reported: 42 (95.5%)
Operator training
Operator training
Reported in place: 1 (2.3%)Operator training
Reported in progress: 1 (2.3%)Operator training
No answer reported: 42 (95.5%)
44Reported in place: 1 (2.3%)Operator training
Reported in progress: 1 (2.3%)Operator training
No answer reported: 42 (95.5%)
Fail-safe
Fail-safe
Reported in place: 1 (2.3%)Fail-safe
Not applicable: 1 (2.3%)Fail-safe
No answer reported: 42 (95.5%)
44Reported in place: 1 (2.3%)Fail-safe
Not applicable: 1 (2.3%)Fail-safe
No answer reported: 42 (95.5%)
| Practice | In scope | In place | In progress | Not in place | N/A | Precluded or waived | Other | No answer | Answered | In place of applicable |
|---|---|---|---|---|---|---|---|---|---|---|
| Pre-deployment testing | 44 | 1 | 1 | 0 | 0 | 0 | 0 | 42 | 5% | 2% of 44 |
| AI impact assessment | 44 | 1 | 1 | 0 | 0 | 0 | 0 | 42 | 5% | 2% of 44 |
| Independent review | 44 | 1 | 1 | 0 | 0 | 0 | 0 | 42 | 5% | 2% of 44 |
| Ongoing monitoring | 44 | 1 | 1 | 0 | 0 | 0 | 0 | 42 | 5% | 2% of 44 |
| Operator training | 44 | 1 | 1 | 0 | 0 | 0 | 0 | 42 | 5% | 2% of 44 |
| Fail-safe | 44 | 1 | 0 | 0 | 1 | 0 | 0 | 42 | 5% | 2% of 43 |
| Appeal process | 44 | 1 | 0 | 0 | 1 | 0 | 0 | 42 | 5% | 2% of 43 |
| User and public consultation | 44 | 0 | 1 | 0 | 0 | 0 | 1 | 42 | 5% | 0% of 44 |
Answered = records with any answer ÷ records in scope. In place of applicable = reported in place ÷ (in scope minus not applicable, precluded and waived). Unanswered records stay in that denominator, so the rate is a lower bound on reported evidence, not an estimate of real practice.
| Testing | Impact assess. | Indep. review | Monitoring | Training | Fail-safe | Appeal | Consultation | n | |
|---|---|---|---|---|---|---|---|---|---|
| VA | 16 | ||||||||
| HHS | 7 | ||||||||
| HUD | 3 | ||||||||
| GSA | 3 | ||||||||
| DOJ | 3 | ||||||||
| DHS | 3 | ||||||||
| SBA | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 2 |
| STATE | 2 | ||||||||
| NSF | 1 | ||||||||
| DOL | 1 | ||||||||
| DOC | 1 | ||||||||
| SSA | 1 | ||||||||
| FTC | 1 |
Hatched cells: the agency answered nothing for that practice, so there is no evidence either way. Compare agencies with care: each agency is one reporting unit, and portfolios differ in size and type.
Records requiring further investigation
43 records with at least one practice unanswered or in progressOpen in explorer| Use case | Stage | Test | AIA | Review | Monitor | Train | Fail-safe | Appeal | Consult |
|---|---|---|---|---|---|---|---|---|---|
| AskTSA DHS · DHS-2604 | Deployed | No answer reported | No answer reported | No answer reported | No answer reported | No answer reported | No answer reported | No answer reported | No answer reported |
| Audio Transcription DOL · DOL-03 | Deployed | No answer reported | No answer reported | No answer reported | No answer reported | No answer reported | No answer reported | No answer reported | No answer reported |
| IVR Automated Voice Assistant FTC · FTC-0013 | Deployed | No answer reported | No answer reported | No answer reported | No answer reported | No answer reported | No answer reported | No answer reported | No answer reported |
| GovCXAnalyzer GSA · R1187 | Deployed | No answer reported | No answer reported | No answer reported | No answer reported | No answer reported | No answer reported | No answer reported | No answer reported |
| CCSQ Now Assist for CSM HHS · R0754 | Deployed | No answer reported | No answer reported | No answer reported | No answer reported | No answer reported | No answer reported | No answer reported | No answer reported |
| Voice of the Customer HUD · HUD-2024-004 | Deployed | No answer reported | No answer reported | No answer reported | No answer reported | No answer reported | No answer reported | No answer reported | No answer reported |
| ServiceNow GenAI "Now Assist" NSF · 7 | Deployed | No answer reported | No answer reported | No answer reported | No answer reported | No answer reported | No answer reported | No answer reported | No answer reported |
| PolicyNet Plain Language Search Engine SSA · R3108 | Deployed | No answer reported | No answer reported | No answer reported | No answer reported | No answer reported | No answer reported | No answer reported | No answer reported |
| Walter: Generative AI Support Bot STATE · R3255 | Deployed | No answer reported | No answer reported | No answer reported | No answer reported | No answer reported | No answer reported | No answer reported | No answer reported |
| Automated Claims Processing VA · VA-24-1938 | Deployed | No answer reported | No answer reported | No answer reported | No answer reported | No answer reported | No answer reported | No answer reported | No answer reported |
| VA.gov Chatbot: Summative Content VA · VA-24-2717 | Deployed | No answer reported | No answer reported | No answer reported | No answer reported | No answer reported | No answer reported | No answer reported | No answer reported |
| Veteran Experience Office Retention/Trust Models in Customer Experience Insights VA · VA-25-5411 | Deployed | No answer reported | No answer reported | No answer reported | No answer reported | No answer reported | No answer reported | No answer reported | No answer reported |
| Customer Sentiment VA · VA-25-5163 | Deployed | No answer reported | No answer reported | No answer reported | No answer reported | No answer reported | No answer reported | No answer reported | No answer reported |
| TSA Contact Center Virtual Assistant DHS · DHS-374 | Pre-deployment | No answer reported | No answer reported | No answer reported | No answer reported | No answer reported | No answer reported | No answer reported | No answer reported |
| Sentiment Analysis -FOD Field Offices Complaints and Reviews DHS · DHS-2386 | Pre-deployment | No answer reported | No answer reported | No answer reported | No answer reported | No answer reported | No answer reported | No answer reported | No answer reported |
| Call Center Automations (Internal) DOC · DOC-222 | Not reported | No answer reported | No answer reported | No answer reported | No answer reported | No answer reported | No answer reported | No answer reported | No answer reported |
| Call Center Management and Service Delivery Support DOJ · DOJ-0089 | Pre-deployment | No answer reported | No answer reported | No answer reported | No answer reported | No answer reported | No answer reported | No answer reported | No answer reported |
| Customer Service AI Agent/ChatBot DOJ · DOJ-0309 | Pre-deployment | No answer reported | No answer reported | No answer reported | No answer reported | No answer reported | No answer reported | No answer reported | No answer reported |
| Chatbot to Answer Diversion Registrants' Queries About Registration and Compliance Issues DOJ · DOJ-0359 | Pre-deployment | No answer reported | No answer reported | No answer reported | No answer reported | No answer reported | No answer reported | No answer reported | No answer reported |
| AI in Public Experience (PX) Contact Center Services Blanket Purchase Agreement (BPA) GSA · R1165 | Pre-deployment | No answer reported | No answer reported | No answer reported | No answer reported | No answer reported | No answer reported | No answer reported | No answer reported |
| FAS Vision Agentforce GSA · R1182 | Pre-deployment | No answer reported | No answer reported | No answer reported | No answer reported | No answer reported | No answer reported | No answer reported | No answer reported |
| Agentic RAG Chatbot HHS · R0701 | Pre-deployment | No answer reported | No answer reported | No answer reported | No answer reported | No answer reported | No answer reported | No answer reported | No answer reported |
| Medicare AI Drug Search HHS · R0784 | Pilot | No answer reported | No answer reported | No answer reported | No answer reported | No answer reported | No answer reported | No answer reported | No answer reported |
| Marketplace Qualified Health Plan Benefit AI Assistant (discovery) HHS · R0785 | Pre-deployment | No answer reported | No answer reported | No answer reported | No answer reported | No answer reported | No answer reported | No answer reported | No answer reported |
| Knowledge Navigator HHS · R0884 | Pilot | No answer reported | No answer reported | No answer reported | No answer reported | No answer reported | No answer reported | No answer reported | No answer reported |
| HRSA Data Warehouse ChatBot HHS · R0893 | Pre-deployment | No answer reported | No answer reported | No answer reported | No answer reported | No answer reported | No answer reported | No answer reported | No answer reported |
| Federal Assistant AI Agent HHS · R1028 | Pre-deployment | No answer reported | No answer reported | No answer reported | No answer reported | No answer reported | No answer reported | No answer reported | No answer reported |
| Email Assistant HUD · HUD-2025-003 | Pre-deployment | No answer reported | No answer reported | No answer reported | No answer reported | No answer reported | No answer reported | No answer reported | No answer reported |
| FHA Resource Center Chatbot HUD · HUD-2025-005 | Pre-deployment | No answer reported | No answer reported | No answer reported | No answer reported | No answer reported | No answer reported | No answer reported | No answer reported |
| Amazon Q in Connect SBA · SBA-9 | Pre-deployment | Reported in progress | Reported in progress | Reported in progress | Reported in progress | Reported in progress | Not applicable | Not applicable | Reported in progress |
| Live Consular AI Language Augmentation (LCALA) - Visa Interview Pilot STATE · R3267 | Pilot | No answer reported | No answer reported | No answer reported | No answer reported | No answer reported | No answer reported | No answer reported | No answer reported |
| Employee Transactions for HR Decision-Making VA · VA-25-897 | Pre-deployment | No answer reported | No answer reported | No answer reported | No answer reported | No answer reported | No answer reported | No answer reported | No answer reported |
| VA VoiceBot for Call Center Modernization VA · VA-24-2758 | Pre-deployment | No answer reported | No answer reported | No answer reported | No answer reported | No answer reported | No answer reported | No answer reported | No answer reported |
| Summarize Progress Notes VA · VA-24-3365 | Pre-deployment | No answer reported | No answer reported | No answer reported | No answer reported | No answer reported | No answer reported | No answer reported | No answer reported |
| VAHC CRM- Veteran Self-Service VA · VA-25-5693 | Pre-deployment | No answer reported | No answer reported | No answer reported | No answer reported | No answer reported | No answer reported | No answer reported | No answer reported |
| Ask VA Inquiry Automated Category Classification System VA · VA-25-1184 | Pre-deployment | No answer reported | No answer reported | No answer reported | No answer reported | No answer reported | No answer reported | No answer reported | No answer reported |
| BillieGPT POC VA · VA-25-605 | Pre-deployment | No answer reported | No answer reported | No answer reported | No answer reported | No answer reported | No answer reported | No answer reported | No answer reported |
| Education Call Center (ECC) Next Gen POC VA · VA-25-2036 | Pre-deployment | No answer reported | No answer reported | No answer reported | No answer reported | No answer reported | No answer reported | No answer reported | No answer reported |
| ASKA: Automated Support and Knowledge Assistance VA · VA-25-3670 | Pre-deployment | No answer reported | No answer reported | No answer reported | No answer reported | No answer reported | No answer reported | No answer reported | No answer reported |
| VA Health Connect (VAHC) Customer Relationship Management (CRM) - contact quality analysis VA · VA-25-5799 | Pre-deployment | No answer reported | No answer reported | No answer reported | No answer reported | No answer reported | No answer reported | No answer reported | No answer reported |
| VA FSC AI ChatHelper VA · VA-25-528 | Pilot | No answer reported | No answer reported | No answer reported | No answer reported | No answer reported | No answer reported | No answer reported | No answer reported |
| Call Center Knowledge Navigator VA · VA-24-2143 | Pilot | No answer reported | No answer reported | No answer reported | No answer reported | No answer reported | No answer reported | No answer reported | No answer reported |
| AI-Enhanced Call Center VA · VA-25-856 | Retired | No answer reported | No answer reported | No answer reported | No answer reported | No answer reported | No answer reported | No answer reported | No answer reported |
Unanswered analytical questions
Generated from the data; for follow-up with agencies- VA designated 6 use cases high-impact but answered none of the minimum-practice questions for any of them. Were the practices assessed, and where is that recorded?
- 2 governance answers are ambiguous (for example, an answer option from a different question). What did the agency intend?
These are questions the inventory raises but cannot answer. They are not findings of non-compliance.